How can I record and transcribe the forwarding call where the customer is talking with the human agent from Vapi

@Misel Ahmmed To record and transcribe a call where the customer is speaking with a human agent, you would typically need to use VAPI's call recording and transcription features. However, the specific steps to enable recording and transcription can vary based on the API's capabilities and the configuration options available. If VAPI supports automatic call recording and transcription, you may need to set up these features in your account settings or include specific parameters in your API requests to initiate recording and transcription for each call. If you need assistance with setting up call recording and transcription, or if you want to know more about the specific features and how to implement them, please ask support for more info on this.

Hey @Misel Ahmmed it's not possible to record the forwarded call using Vapi, instead you can use your telephony for it.