I have an event assistant in vapi that is supposed to talk about the events in the pdf. Even though I have events listed on Saturday and Sunday the AI is saying there are no events.

@Emerson I'm sorry to hear that your event assistant is not recognizing the events listed for Saturday and Sunday. To assist you better, I'll need a bit more information about how your event assistant is set up. Specifically, it would be helpful to know how the events are being input into the system and how the assistant is programmed to retrieve and announce these events. If the events are listed in a PDF, the assistant may need a way to parse the PDF content and understand the event data. If the assistant is not programmed to read PDFs or the format of the event data within the PDF is not recognized by the assistant, this could be the reason for the discrepancy. Could you provide more details on the following: 1. How is the event data from the PDF being input into VAPI? 2. What method or function does the assistant use to retrieve event information? 3. Is there any error logging or debugging information available that indicates why the assistant might be missing the events on Saturday and Sunday? With this information, I can offer more targeted advice or suggest steps to troubleshoot the issue. If you have any error messages or logs, please share them as well.

I event data is being inputted into vapi though the file section and selected as a knowledgebase item in the assistant creation area.

Hey @Emerson To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

Call ID: e443a537-6673-4a96-b8f7-d5a016f0fe13 Call Time: Nov 18, 2024, 7:21 AM Response Expected: The response I expected was that there were events happening tonight either in Ozone Park or Queens. Response Received: That there were no events in the locations I chose.

Hey @Emerson I have checked with the team, as of know KB is not working because we are in phase of migrating to other KB providers in this week. I am really sorry for the inconvenience, for alternatives you can use custom tools which makes api calls to external KB.

Can you give me a video that shows me how to use custom tool to make an api call to a Google Sheet. Also, when will the migration be complete and the KB be active again?

KB will be active at the end of this week. Also you can use the following videos as reference https://docs.vapi.ai/community/appointment-scheduling

Thank you, I will follow up on Friday.

@Emerson checkout the KB update from here https://docs.vapi.ai/knowledgebase