Warm Transfer destination number only allows 3 dig...
# support
q
The title pretty much lays it out... Why can't i add a full phone number as the destination number for warm transfers? am I missing something?
v
@QuintonProuty I'm here to help! To add a full phone number as the destination for warm transfers, you need to use the
PhoneNumberTransferDestination
option when setting up the transfer. This allows you to specify a complete phone number where the call will be transferred. If you're having trouble with this, please ensure that you're providing the phone number in the correct format and that you're using the
transferCall
tool with the
model.tools.destinations
parameter properly set to include a
PhoneNumberTransferDestination
object. If you provide me with the phone number you wish to transfer the call to, I can help you set up the transfer call function. Otherwise, if you need more detailed assistance, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
i believe i have everything properly set up, but only allowes for 3 digits
@Vapi i believe i have everything properly set up, but only allowes for 3 digits
v
@QuintonProuty It sounds like there might be a configuration issue or a limitation within the system you're using. Typically, a full phone number should be more than 3 digits, often including country and area codes. To assist you further, I'll need to know the specific system or API you're working with for warm transfers. If it's within the scope of VAPI, please ensure that you're following the correct syntax and that there are no restrictions set that limit the number of digits for the destination number. If you're sure that your setup is correct, this could be a bug or a limitation that needs to be addressed by the support team. In that case, I would recommend reaching out to the technical support team for the service you're using to get a resolution. If you'd like, you can provide me with the exact steps you're taking to set up the warm transfer, and I can help you troubleshoot the issue. If this is a persistent problem, please ask support for more info on this.
q
need help from a real person
s
Hey @QuintonProuty it's an UI bug from docs team and it's been reported to them and they are working on it. Once they release the fix i will let u know, till then using API tools such as Postman you can continue your work.
If you require further help do let me know.
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