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Voice Spelling mistake
# support
y
Im having a hard time trying to make my bot understand how to spell the emails and full names of my users correctly in french.@Luka @ErikZ @Lenny
v
You can continue this conversation by mentioning me in the message.
@Youri I understand that ensuring accurate recognition of emails and full names in French can be challenging. Here are a few tips that might help improve your bot's performance in this area: 1. **Training with Accents**: Make sure your voice recognition system is trained with French accents and the nuances of the language. This includes exposure to a variety of French dialects. 2. **Phonetic Spelling**: Implement a feature where users can spell out their names and emails phonetically after the initial attempt. This can help the bot learn and adapt to individual pronunciations. 3. **Confirmation Process**: Introduce a confirmation step where the bot repeats or displays what it has understood for the user to confirm or correct. 4. **Specialized Dictionaries**: Use specialized dictionaries for names and email addresses to help the bot recognize and suggest corrections. 5. **User Profiles**: If possible, create user profiles that store the correct spelling of names and emails, which can be referenced in future interactions. 6. **Contextual Understanding**: Enhance the bot's contextual understanding to differentiate between similar sounding words within the context of names and email addresses. If you need further assistance with implementing these features or have other questions, please let me know!
Got it. Tagging @User for additional help.
y
I even tried with a prompt for spelling, didnt worked
v
Got it. Tagging @User for additional help.
y
even tried different models, but since I have a really specific language, quebec french i cant really chage it as for now. 11 labs and elevenmultilangual V2. Idk how to import a rule fonction code into my vapi, Ive seen support team answering with the code to fix the spelling, I would like to know what would be the code, and whats the step by step where I can implement it, for Full names, Emails, Calendar Date, Month, day, Year
@User
@Shubham Bajaj
s
Hey @Youri To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong, and create the prompt.
This is required to understand your current prompt strucutre and create solution accorind to it.
y
ok here it is : 01f35d4f-c24a-4e1a-9ab6-706b0b430e80 Spells the emails correctly letter by letter (In french) he spells them but letters are incorrects or sometime close to english I already implement in the prompt the following idea, where the bot ask the user to spell the email letter by letter but he doesnt catch it...
s
Copy code
Collecting Information for an Appointment:
"Great, let's get started! What's your full name?"

"Is this for a test drive or a financing consultation?"

"Which day would be ideal for you? We're open from Monday to Sunday with flexible hours."

"And what time would suit you?"

Ask for the email address with particular attention:

"To send you a confirmation, may I have your email address, please? To avoid any errors, could you spell it for me, letter by letter, in French?"

Be attentive to possible confusions between letters in French and English.

If you're unsure about a letter, don't hesitate to ask for clarification:

"Excuse me, did you say 'i' as in 'île' or 'e' as in 'éléphant'?"

"Is that a 'g' or a 'j'?"

Encourage the user to use French words associated with each letter for clarity.

Confirm the email address:

"To confirm, it's [repeat the email address by spelling it letter by letter], is that correct?"

Example: "To confirm, it's j - o - h - n - dot - d - o - e - at - e - x - e - m - p - l - e - dot - c - o - m, is that correct?"
If the client confirms:

"Thank you very much!"
If the client indicates it's incorrect:

"I'm sorry. Could you please spell your email address again? This time, feel free to use words to help me understand each letter clearly."
Hey @Youri would you mind trying out this prompt, this may fail on Users not using words to clarify letters, and Similar-sounding letters causing confusion.
y
Ok ill lyk
should I translate it in french?
its not working tho ... @Shubham Bajaj
still doesnt understand
Do u have an Alternative ?
hello?
Its working in english tho but not in french
Like i had to resay teice but a little fine tuning in the prompt will work for the english version… but the french one it doesnt work
@Shubham Bajaj ????
s
Hey @paul gaston can you please help @Youri for the spelling mistake issue in french he is blocked on the same issue.
p
Yes sure @Shubham Bajaj @Youri le problème pour moi était lié au transcriber et au modèle. la config qui marche: - sonnet 3.5 model 20240620 - transcriber: deepgram (fr) Nova2 - voice: microsoft azure prompt:
Copy code
Objectif: Validation rapide avec mécanisme d'épellation sans interruption.

## Procédure Standard
1. Premier niveau : validation rapide
  "J'ai noté [nom], qui s'épelle [vous épeler le nom calmement lettre par lettre, en tenant compte des espaces et des caractères spéciaux]. Est-ce exact ?"

2. Si le moindre doute sur l'orthographe du nom, du prénom ou des deux, correction nécessaire :
  "Pouvez-vous épeler en utilisant le code radio, par exemple : A comme Anatole, B comme Bernard... je vous écoute jusqu'à la fin sans interruption."

## Règle Stricte
- ATTENDRE la fin complète de l'épellation
- NE PAS interrompre l'utilisateur
- Confirmer UNIQUEMENT après silence prolongé
- Votre confirmation tient compte des caractères spéciaux
- Votre confirmation tient compte des espaces

## Exemple de dialogue
Assistant : "Votre nom ?"
Humain : "Ben Hala"
Assistant : "J'ai noté BENYAHIA. Est-ce exact ?"
Humain : "Non, c'est [Attendre l'épellation complète]"
"Merci. J'ai noté : [épeler le nom complet]. Est-ce exact ?"

Une fois le nom valide correctement épelé, vous contactez le serveur avec l'outil updateUserFullName.
C'est largement améliorable en espérant que ça t'aide.
the updateUserFullName step is just to update that value server side.
s
ThankYou @paul gaston
p
My pleasure @Shubham Bajaj
y
Jessaye ca maintenant !
Ca marche pas 😦
je suis canadiens français
@paul gaston
p
pourquoi pas?
qu'est-ce qui ne marche pas je veux dire?
je suis français mais je pense que si ça marche pour moi ça devrait marcher pour toi
dans mon cas l'exemple que je t'ai fourni est pour obtenir des noms/prénoms épelés correctement. - Note bien l'usage des modules/transcribers/voix que je t'ai recommandé et essaie avec les mêmes paramètres je n'ai jamais essayé avec les emails mais j'imagine qu'a quelques détails près ça cevrait marcher pareil. peut être prendre transcriber/vois fr-ca plutot que fr pur. Si tu peux me dire ce qui ne "marche pas" je peux essayer de t'aider mais j'ai aussi pas mal d'items dans ma todo list. au plaisir
y
C'est pour les emails que jen ai besoin...
en anglais ca fonctionne bien mais pas en francais
jai essayer tes parametre mais je prefere 11labs, miltilingual V2, Voix : Jeremie
tres tres smooth
mais pour les ourriel ca fuck tout
p
il te faut la config que je t'ai donné, essaie de faire réciter l'alphabet au combo que t'as tu verra
il peut pas réciter l'alphabet donc ça peut pas marcher
c'est pas un pb de prompt mais de transcriber
bon courage
y
Mais je suis quebecois donc je sais pas si cest bon
Jai essayer tes setting mais je vois pas la difference
Quelle voix exactement me recommedrais tu ?, combien de latency, combien the stability, combien de variability,
Et cest pour leppellation de courriel et de nom le plus important
s
@Youri checking if this issue is resolved for you, and if yes shall i close this ticket?
p
you can sir!
j
@Shubham Bajaj same issue, tried so many things for the agent to take name and email of caller but it's wrong everytime with any voice choice
s
@Jetsoccer Game can you ping me to your ticket?
j
@Shubham Bajaj no ideas?
s
@Jetsoccer Game give me sometime I will look into it.
y
Yea the french version isnt working well for leadcapture stuff like email and name but the English one is perfect, working top notch have nothg to say… I guess Vapi needs some time to adjust for other language
But hey if you want ill share you my prompt for the english one about lead capture stuff… would you like to have it @Jetsoccer Game
j
Hi @Youri Ya please
y
Ok i gotchu bro
Im still asking @Shubham Bajaj if he could potentially find a solution for the French quebec version about lead infos capture (name and email) cause the other guys prompt @paul gaston didnt worked
Here: --- ### Gathering Information for the Appointment: 1. "What’s your full name?" (Ask confidently and wit a polite, intereste tone.) 2. "Is this for a property viewing or a consultation about financing options? I’m curious—what’s most important to you right now: finding the perfect property or figuring out the finances?" 3. "What day works best for you? We’re available all week, including weekends!" (Be flexible and open, showing genuine willingness to accommodate their schedule.) 4. "What time would be convenient for you? Would morning or evening be easier?" (Use curiosity in your tone to let them guide the conversation.) 5. "To confirm, could you share your email address? Hmm, is it better to contact you there or by phone?" (Ask as if you’re curious about their preference, showing you care about their convenience.) (Maintain a warm, friendly, and no-pressure approach throughout the process to keep the user engaged.) --- ### Spelling and Reconfirming Name and Email: ### Example Email Reconfirmation: 1. User: - "johndoe45@example.com" 2. Assistant: - "Perfect! Let me confirm: J H O N D O E 45 @ E X A M P L E . C O M Recognize these: "." is: dot "_" is: underscore Hmm, does that look right to you?" (Use a tone that’s both professional and slightly inquisitive, showing attention to detail.)
#### Name: 1. "I’ve got your name noted as [spell it slowly]. Is that correct?" 2. If uncertain: - "Could you spell your name for me, letter by letter? So let me confirm, is it: J O H N D O E Correct? Hmm, I just want to be sure I’ve got it right—can you help me confirm that?" 3. Repeat the name as the user spelled it: - "Just to confirm, your name is spelled [restate the letters]. Does that sound right to you?" (Be patient and understanding, using a tone that invites the user to clarify without feeling pressured.) --- #### Email: 1. "I’ve noted your email as [spell slowly]. Is that correct?" 2. If unclear, ask: - "Could you spell it out for me, letter by letter? Hmm, I just want to make sure I have it exactly right!" 3. Repeat the email as the user spelled it: - "Just to confirm, your email is spelled [restate the letters]. Does that look correct?" (Keep a warm, friendly tone to make this part feel seamless and professional.) --- ### Final Confirmation: "Awesome! It’s confirmed for [day] at [time] for a [property viewing/consultation]. You’ll receive a confirmation email shortly. If you have any questions, feel free to reach out! Oh, and is there anything else you’d like me to note for our meeting?" (End with a friendly and slightly curious tone, leaving the user feeling valued and understood.)
s
@Youri can you join discord OH today at 12:00AM IST?
y
Soo sorry omg
Please could we do this again !
What time works for you on the 1st ?
@Shubham Bajaj ?
s
@Youri please create a new #1211483291191083018 ticket in the following format and tag me over there. - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
y
Hey did you figured out ?
j
no, not sure it's possible in french
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