Hey Guys, I have tried my best to solve it but still my vapi agent cannot read the knowledge base and give answers from it, it is reading the pormpt and If I ask antything that is not in the prompt but in the knowledge base it just don't give the correct answer.

@Waqas Hello! I'm here to help you with your VAPI agent. It sounds like there might be an issue with how the Knowledge Base is integrated with your voice AI assistant. To assist you better, I'll need a bit more information: 1. Can you confirm if the Knowledge Base has been properly linked to your VAPI agent? 2. Have you checked if the Knowledge Base is being accessed correctly by the agent during conversations? 3. Is there any error message or log that you can provide which indicates what might be going wrong? Once I have this information, I'll be able to guide you more effectively towards a solution. If you're unsure about how to check these, please let me know, and I can provide you with the steps to follow.

Yeah everything is perfectly linked, and no I am getting no error messages or log etc.

@Waqas Great to hear that everything is linked correctly and there are no error messages. It sounds like the issue might be related to how the VAPI agent is processing the information from the Knowledge Base. Here are a few steps you can take to troubleshoot the problem: 1. **Review Knowledge Base Configuration**: Ensure that the Knowledge Base is configured to be queried by the VAPI agent. Sometimes, settings might prevent the agent from accessing certain parts of the Knowledge Base. 2. **Check Query Processing**: Verify that the agent is correctly interpreting user queries and mapping them to the Knowledge Base entries. If the agent misunderstands the query, it might not fetch the right information. 3. **Test with Specific Queries**: Try using very specific queries that are known to be in the Knowledge Base to see if the agent can retrieve the correct information in those cases. 4. **Update and Train the Model**: If you've recently added new information to the Knowledge Base, make sure that the VAPI agent's model is updated and trained with the latest data. 5. **Consult Documentation**: Review the VAPI documentation for any specific settings or commands that need to be enabled for Knowledge Base retrieval. If after these steps the issue still persists, it might be beneficial to reach out to the support team with specific examples of queries that are not returning the expected results. They might be able to provide more targeted assistance. Would you like to proceed with any specific step or need further assistance on a particular point?

Please I will like to get connected with the support team.

Hey @Waqas as of know KB is not working because we are in phase of migrating to other KB providers in this week. I am really sorry for the inconvenience, for alternatives you can use custom tools which makes api call to your external KB.