Subscription not active error!
# supportm
mocha9490
11/18/2024, 8:36 AMI cleared all debt and updated payment method I have 40 dollar balance but I still got error of subscription not active. vapi mail adress is: mert@boomajans.com
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Vapi
11/18/2024, 8:38 AMmessage has been deleted
Vapi
11/18/2024, 8:38 AM@mocha9490
I'm glad to hear that you've cleared all debts and updated your payment method. It seems like there might be a slight delay in the system updating your subscription status. To assist you further, could you please confirm if you have received any confirmation emails regarding the payment and the clearing of the past due balance? If not, I would recommend checking the billing section on the VAPI dashboard to ensure that your payment has been processed correctly. If everything seems in order on your end, please ask support for more info on this, as they may need to manually update your subscription status.
Vapi
11/18/2024, 8:38 AMYou can continue this conversation by mentioning me in the message.
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mocha9490
11/18/2024, 9:05 AMI need support beacuse its been 10 hours and nothing changed.
mocha9490
11/18/2024, 3:06 PMhello can somoen help me?
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Shubham Bajaj
11/19/2024, 9:37 AMHey @mocha9490 can you try now, the overdue billing got strucked at $0 because of failed transactions.
Shubham Bajaj
11/19/2024, 9:37 AMDon't forget to let me know.