We have a knowledge base (therapy provider) in pdf and it is configured to the assistant. The assistant is not using the knowledge base properly , instead it is giving random provider information when prompted. model used sonnet 3.5

@sai saran I'm sorry to hear that the assistant is not utilizing the knowledge base correctly. To address this issue, we should first ensure that the knowledge base is properly integrated and that the assistant is configured to access and reference it accurately when responding to queries. Here are a few steps you can take to troubleshoot and resolve the issue: 1. **Check Integration**: Verify that the knowledge base has been correctly integrated with the assistant. Ensure that the PDF has been uploaded and indexed properly. 2. **Review Configuration**: Look into the assistant's configuration settings to make sure it is set to prioritize responses from the knowledge base when relevant. 3. **Test Queries**: Conduct specific queries that should trigger responses from the knowledge base and observe the assistant's responses. 4. **Refine Keywords**: Adjust the keywords or phrases within the knowledge base that the assistant uses to match queries with the correct information. 5. **Update Model**: If the assistant is not using the latest model that supports knowledge base integration effectively, consider updating to a more recent version that might handle such integrations better. 6. **Contact Support**: If after these steps the issue persists, it may be necessary to contact technical support for further assistance. If you would like, I can assist you with checking the integration and configuration settings. Could you provide me with more details on how the knowledge base was set up with the assistant?

Hey @sai saran we are migration our KB provider and because of this the KB has stopped working as expected. The migration will take this week time, meanwhile you can use custom tool for connectin with external KB provider. Do let me know if you require further help.

Hey @Shubham Bajaj Is it fixed? Facing a similar issue where assistant is not picking up any data krom KB.

hey @Manan Khurana the issue has been fixed, please try with new KB developments