Hi support team, A few weeks ago, Vapi rolled out an outbound call limit. Around this time, I reached out to @Sahil to request an increase in our account limit since we had signed a BAA with Vapi and obtain consent from our contacts. The extension was granted, however it seems the outbound call limit was re-enforced on our account yesterday. This is causing all of our outbound production calls to fail. Questions: - Is there a reason why our outbound limit was re-enforced? - Can we please re-apply the extension so our production traffic comes out of impact Note: we are currentlly contracting with Twilio to get a BAA in place and migrate our outbound traffic to our enterprise account so we will only need a temporary extension. Thanks! Organization ID: 6ff55087-48b0-4037-a2aa-d4984d63ea98

@Jeff Hello, Thank you for reaching out, and I apologize for the inconvenience you're experiencing with the outbound call limit. Let's address your concerns: 1. The re-enforcement of the outbound call limit on your account could be due to a system update or an oversight. I will need to check the details of your account to provide a specific reason. 2. Certainly, we can work on re-applying the extension for your outbound call limit. Since you've mentioned that you have a BAA with Vapi and have obtained consent from your contacts, we should be able to expedite this process. To proceed with re-applying the extension, I will need to verify your account details and the previous agreement. Could you please confirm if the Organization ID you provided (6ff55087-48b0-4037-a2aa-d4984d63ea98) is correct and if there have been any changes to your account or agreement since the last extension was granted? Once I have this information, I will take the necessary steps to resolve the issue and ensure your production traffic is no longer impacted. If you require immediate assistance or have any additional information that could help expedite the process, please let me know.

That is my correct organization id, there have not been any changes to our account

Fixed