Keep getting bad request subscription not active -...
# support
k
Get this fixed immediately I'm in the middle of presenting to clients and I have to deal with this BS!
v
@KMlearning84 I'm really sorry to hear that you're experiencing difficulties during your presentation. Let's resolve this as quickly as possible. Could you please provide me with more details about the issue you're facing with VAPI?
You can continue this conversation by mentioning me in the message.
k
My wallet is in credit but I still am getting a 400 Bad Request: ubscription Not Active. Status: past_due"
@Vapi ?
v
@KMlearning84 I apologize for the inconvenience. It seems there might be an issue with the subscription status not reflecting your current credit. I will look into this right away for you. In the meantime, could you please confirm if there have been any recent changes to your payment method or subscription plan that might not have been updated correctly?
k
@Vapi No changes just updated payment
v
@KMlearning84 Thank you for confirming that you've updated your payment. It's possible that the payment update has not been processed correctly, which could be causing the "past_due" status. I will initiate a check on the subscription status and payment update to resolve this issue. Please hold on for a moment while I take care of this for you.
k
@Vapi update
v
@KMlearning84 Sweet. Have a great day!