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@Vapi my account is not allowing me to call despite my vapi wallet being well funded

@KMlearning84 I'm sorry to hear that you're experiencing issues with making calls. To assist you better, could you please provide me with any error messages you're receiving or describe the issue in more detail? This will help me understand the problem and guide you towards a solution.

@Vapi Error message { "message": "Subscription Not Active. Status: past_due", "error": "Bad Request", "statusCode": 400 }

@KMlearning84 It appears that your subscription status is "past_due," which typically indicates there might be an issue with the payment method on file or that a recent invoice has not been paid. Even if your VAPI wallet is funded, the subscription itself needs to be active to make calls. Here's what you can do to resolve this issue: 1. Check your payment method to ensure it's up to date and valid. 2. Look for any unpaid invoices or notices from VAPI regarding your subscription status. 3. If necessary, update your billing information and make any outstanding payments to reactivate your subscription. If you've already checked these and are still facing issues, or if you need further assistance with your account, please contact VAPI support directly for a more in-depth resolution.

@Vapi Ive already done all these and my account is in credit with all past outstanding bills being cleared

@KMlearning84 Great to hear that you've cleared all outstanding bills and your account is in credit. It seems there might be a discrepancy between your account status and the system's recognition of your payments. In this case, I would recommend reaching out to VAPI support to have them manually review your account status and resolve any issues from their end. They should be able to update your subscription status and ensure that you can make calls without any further problems. Would you like me to guide you on how to contact VAPI support, or is there anything else I can assist you with?

@Vapi I need this updated immediately

@KMlearning84 I understand the urgency of the situation. Since this requires direct intervention from the VAPI support team, I would recommend contacting them as soon as possible to get your subscription status updated immediately. Please reach out to VAPI support through your preferred method of contact, whether it's via email, phone, or through their support portal. Provide them with the details of the issue, including the error message you received and the steps you've already taken. If you need assistance with anything else or have further questions, feel free to let me know!

Hey @KMlearning84 can you share your org id!!