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Missing CSRF Token on Payment
# support
a
Hello I'm trying to recharge my account with a valid card, however I'm getting Missing CSRF token every time. Also, Auto Reload is not working I'm using a supported browser and I tried to change the browser, but the same behavior remained. I also tried to open the page in incognito mode but that didn't help The problem has been there for 3 to 4 days so it's not new for me Also when I try to Retry Payment for the Past Due payment, I'm getting this, could you please escalate it as we need a solution in the up-coming few hours please https://cdn.discordapp.com/attachments/1308294156333875291/1308294367521280110/image.png?ex=673d6b94&is=673c1a14&hm=1f8991c9d3c8ac8af0f4fdb6545ad3b8204e956a6655cbfd4c02fe670a44a1a6& https://cdn.discordapp.com/attachments/1308294156333875291/1308294367823265862/image.png?ex=673d6b94&is=673c1a14&hm=ba7b69a5481a855f2d1b469b0d2ceb7f7fba07b7131999152c5610d435b617ab&
v
message has been deleted
@AhmadMu Hello! I'm sorry to hear that you're experiencing issues with recharging your account and encountering a Missing CSRF token error. Additionally, it's concerning that Auto Reload and Retry Payment for Past Due are not functioning correctly. I understand the urgency of the situation and will do my best to assist you promptly. To address this issue effectively, I would recommend clearing your browser's cache and cookies, as this can sometimes resolve such token-related errors. If you've already tried this without success, the next step would be to escalate the issue to our technical team for further investigation. Since this is a time-sensitive matter, I will escalate it immediately. Please hold on for a moment while I take care of this for you.
You can continue this conversation by mentioning me in the message.
a
@Vapi Please ask for help @User
v
@AhmadMu I'm here to assist you, but it seems you're trying to mention a specific role or user which I'm unable to process. However, I can help escalate your issue to our support team. Let me take care of that for you right away. Please hold on for a moment.
s
Hey @bryant can you please look into this.
b
Hey @AhmadMu can you send us your org ID or wallet ID
a
@bryant Wallet ID 5a95e151-0ed7-43d9-b301-b402d2bf3cdf ORG ID 289aa8f7-4988-4cb8-9d01-a22ca3fe4f80
b
I have updated your details, please let me know if the issue still persists @AhmadMu
a
Still exists for both purchasing a credit and Retry Payment as well Missing CSRF Token
@bryant
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Does refreshing help when the error occurs? @AhmadMu
a
Nope, I tried to logout/login again but didn't help as well
b
What browser are you using? @AhmadMu
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@bryant I tried Brave and Vivaldi
I don't think the browser is related to the problem because even the auto-payment is not going through which was not triggered by me but by your system
But I used Vivaldi and Brave, both have the same results I tried to shutdown ublock origin as well
s
cc: @bryant
a
@bryant ????
@bryant We have a demo tomorrow and it's still not solved
b
Hey @AhmadMu , can you try logging out of your account then logging back in?
Chrome might also be a better option for browser
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