Assistants : Demo Not Working
# support
s
Hi there, My agent web demos don't work... if i call the agent by phone it's ok , on web - i hear the greeting and then the agent doesn't react to any of my messages. It's reflected on all the assistants i have... tried with and without smart endpointing... no difference.
v
@supershift Hello! I'm sorry to hear that you're experiencing issues with your agent web demos. To assist you better, could you please provide me with a bit more information? Specifically, I need to know if there are any error messages being displayed, and if you've checked the web console for any potential issues that might be logged there. In the meantime, here are a few things you can check: 1. Ensure that your microphone is working properly and that the web browser has the necessary permissions to access it. 2. Check if the issue persists across different web browsers or devices. 3. Verify that your VAPI configuration for web calls is set up correctly. 4. Look into the network requests in the browser's developer tools to see if there are any failed requests or errors when the agent is supposed to respond. Once you provide more details, I'll do my best to help you resolve this issue.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Call id:64a5fd23-8cb4-410f-bc0b-b0577e551ba8
Still getting that network error
Is this happening to me only ? As i see it's on deepgram end
b
Hey @supershift , would it be possible for you to try with a different transcriber?
s
Hey @bryant tested different transcriber and it works ... but now it seems that deepgram works as well
on a separate note... im using the vapi dashboard to create and manage assistants ,where can i find docs or maybe you can suggest a workaround, i need my agent to speak russian, romanian and english , deepgram has single language or multi which is spanish and english... how can i adjust deepgram to 3 languages with auto detection ? or maybe there is another solution for this ?
d
I'm interested in the same!
how do you know that multi is only English and Spanish?
b
i believe gladia is able to detect this automatically using languageBehaviour of "automatic multiple languages"
A caveat though is that you'll need to not specify a language, or gladia will try to stick to the one language you specified
3 Views