Hello there, I am a newbie to call forwarding and would like my vapi assistant to forward the call to the correct department, based on the user needs and perform a warm call forwarding. I have read the docs but I am really a newbie and don't understand what to do? Do I have to setup a make.com workflow? Should I use Vapi Squads? Please help, I am lost in the docs.

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@Vapi I am unsure about how to proceed, do I have to set up individual functions with departments as parameters?

@Nicolas No worries at all! You don't necessarily have to set up individual functions for each department. Instead, you can create a single function that handles call forwarding and takes the department as a parameter. This way, you can dynamically forward calls based on the user's needs. Here's a simplified outline of what you might need to do: 1. **Identify User Needs**: When a call is received, your system should determine the user's needs. This could be done through voice recognition, IVR (Interactive Voice Response) systems, or direct input from the user. 2. **Select Department**: Based on the identified needs, your system should select the appropriate department for forwarding the call. 3. **Warm Transfer**: Before transferring the call, your system should initiate a warm transfer process. This usually involves informing the receiving department about the caller's issue and ensuring they are ready to take over the call. 4. **Forward the Call**: Finally, the call is forwarded to the selected department, completing the warm transfer. If you're using VAPI, you would typically configure these steps within your voice application's logic. Depending on the complexity of your requirements, you might use built-in features of VAPI or integrate with external services. If you need more detailed guidance or if you have specific questions about implementing these steps, please let me know, and I'll be happy to assist further!

I need human help

@Nicolas Please ask support for more info on this.

wow

Hey @Nicolas for call forwarding you don't need either make and squads, you can transfer the call using prompt simply by stating

trigger the transferCall function

.

I want to forward the call to different appartments though, based on the caller's request.

The code sections help you create a custom tool of type transfer call and use possible destinations for the transfer. Go through this example https://gist.github.com/bajajcodes/ff0bc6e126d4956fb422d47a397abeff and it let you know how to do the transfer for a single number configured using dashboard and then later using the call forwading doc for multiple destinations you can create a custom tool and use it with your assistant.