Vonage Rejected error on all my calls for few hour...
# support
h
I don't know where it comes from
v
@Hugo Danet Please provide me with more details about your issue or question, so I can assist you better. What specific information or help are you looking for?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
h
Hey, did you have any luck with this? We're getting the exact same thing.
v
Hey HugoDanet, and [HashTrade](https://app.plain.com/workspace/w_01HYEQ5FKPH8CPX2MS608B6S51/customers/c_01JK9DM0A63W2K7KXF6GA8799N/) To help track down this issue, could you share: - The call IDs This would really help us figure out what went wrong!
m
the same thing started to happen to us since friday. outbound calls that have been going seamlessly for months and months on same system with less than 4% getting vonage-rejected error now can be 100% of all errors that are not failed to connect, or customer-did-not-answer then suddenly it works for 20 min, then goes away again.. 9ffa7588-f501-468c-835b-90a315c5bee9, b835c64c-8b5b-49ce-bea7-9db0cdb37d62, 7eec09bf-5bdf-4e52-b95a-084537d7bb93, 1612a088-6dec-4cd3-9a2d-041d17ff5a74, e7bf9eb7-5d8c-474e-b375-918ae3bd8743, 3728c1f2-15b8-44be-9faf-d09445ee87b6 hope this helps.
v
You might have to check with vonage support as to why they are rejecting these calls. The only error we are seeing for these call ids is the timeout error:
Copy code
šŸ”µ 04:42:03:598 Call `9ffa7588-f501-468c-835b-90a315c5bee9` Waited 300s But Transport Never Connected.
m
thank you
v
If you hear back from support, please let us know what the update is from their side as we are curious about their explanation/perspective