I don't know where it comes from

@Hugo Danet Please provide me with more details about your issue or question, so I can assist you better. What specific information or help are you looking for?

Hey, did you have any luck with this? We're getting the exact same thing.

Hey HugoDanet, and [HashTrade](https://app.plain.com/workspace/w_01HYEQ5FKPH8CPX2MS608B6S51/customers/c_01JK9DM0A63W2K7KXF6GA8799N/) To help track down this issue, could you share: - The call IDs This would really help us figure out what went wrong!

the same thing started to happen to us since friday. outbound calls that have been going seamlessly for months and months on same system with less than 4% getting vonage-rejected error now can be 100% of all errors that are not failed to connect, or customer-did-not-answer then suddenly it works for 20 min, then goes away again.. 9ffa7588-f501-468c-835b-90a315c5bee9, b835c64c-8b5b-49ce-bea7-9db0cdb37d62, 7eec09bf-5bdf-4e52-b95a-084537d7bb93, 1612a088-6dec-4cd3-9a2d-041d17ff5a74, e7bf9eb7-5d8c-474e-b375-918ae3bd8743, 3728c1f2-15b8-44be-9faf-d09445ee87b6 hope this helps.

You might have to check with vonage support as to why they are rejecting these calls. The only error we are seeing for these call ids is the timeout error:

🔵 04:42:03:598 Call `9ffa7588-f501-468c-835b-90a315c5bee9` Waited 300s But Transport Never Connected.

thank you

If you hear back from support, please let us know what the update is from their side as we are curious about their explanation/perspective