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Inbound calls
# support
s
Can i turn off inbound calls for my outbound agents? i dont want the outbound agent getting callbacks
@Vapi
v
@SB Please ask support for more info on this.
s
@Vapi you are the support bot
v
@SB I apologize for the confusion earlier. To assist you with disabling inbound calls for your outbound agents, I would need to know more about the system or platform you are using. VAPI typically provides APIs to control call flow, but the specific method to disable inbound calls can vary depending on the service provider or the software you are using. If you are using a specific Voice API platform, there might be a feature or setting in the dashboard where you can configure call routing rules to prevent inbound calls to your outbound agents. Alternatively, you could set up your call handling logic to reject incoming calls for certain agents programmatically. If you can provide more details about your setup or the specific Voice API you are using, I can give you a more precise answer or guide you through the necessary steps.
@SB Certainly! If you're looking to prevent inbound calls to your outbound agents, you would typically need to adjust the settings in your telephony or contact center software. This might involve configuring your agents' profiles to disable inbound call capabilities or setting up your telephony system to route incoming calls away from outbound agents. If you're using a specific Voice API or telephony service, you would typically use their provided tools or settings to make this adjustment. If you need assistance with a particular system or API, please provide more details, and I'll be happy to guide you through the process. If this is a feature you're looking to implement and need technical support, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
@SB Sweet. Have a great day!
@Vapi Sweet. Have a great day!
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