Vapi is the Voice AI platform for developers.

Vapi AI

we are doing the data collection from the offices and most of them have this IVR 

How can we pass the IVR by pressing key

https://storage.vapi.ai/6626b6c0-9f3d-4069-8f44-f80a7b3593ab-1732111333652-cf068aed-8cc3-4c73-9966-1ab27fd2fdb9-stereo.wav

<@1276292875092492411>
To pass through an IVR (Interactive Voice Response) system, you typically need to send DTMF (Dual-Tone Multi-Frequency) signals, which are the sounds associated with key presses on a telephone. When you're working with a Voice API, you can programmatically send these signals to navigate through an IVR menu.

If you're looking to implement this in your voice application, you would use the API's method for sending DTMF tones. This usually involves specifying the key you want to "press" and the timing for when the tone should be sent.

For example, if you want to press '1' to select the first menu option, you would send a DTMF signal for '1' when the IVR prompts you to make a selection.

If you need assistance with the specific implementation or have any other questions, please let me know, and I'll be glad to help!

You can continue this conversation by mentioning me in the message.

<@865531204849500190> Can you help for this I have 15000 leads to call and most of them have the IVR

<@1276292875092492411> allow me somtime to check for alternative as of now our DTMF input is not reliable.

<@865531204849500190> Hey man, we have 3 more Clients with 50,000 leads, and they are having the same issue.

and One of my Client has been Using Vapi for a long time his all-time Value to Vapi is more than 2000$ we have more clients like this need some support tech from you so that we can onboard more

Yes sure it goes without saying. For Faster response you can tag me.

Sure man let me know once you find the solution for the IVR, Do the DMFT tool in API that will work for this....?

<@865531204849500190> any solution for DTMF

Hey <@1276292875092492411> if your okay to do some POCs we can try making it work, and meanwhile I will check with team when it will be functional. Do let me know your thoughts around it.

Sorry but jumping in, interested in this too. i too have more than 1000 leads and 99% have IVR. need a intuitive way to tell the AI to navigate the IVR.

<@865531204849500190> what do you mean by POCs...?

<@1276292875092492411> <@425436172714508289> as you know our DTMF is not perfect and sometimes doesn't work and we have consider this as Priority issue but this will take sometime to get it done.  Meanwhile can you guys can do the following-
1. Create a custom tool function named `sendDTMF`
2. When your required to send dtmf tones using this tool to send DTMF tones.
How to send DTMF tones, here comes the tricky part. You need to use twilio twiml language to send DTMF tones to the current call.
3. To send DTMF tones check this code:-  https://gist.github.com/bajajcodes/f45fdc212c11c045bc23a2f8cc1015a3

Do let me know what are your thoughts on this.