Success evaluation cost charged even when not used
# support
s
I have been charged for successful evaluation cost even when I'm not using it. Please look into it and is it possible to get the successful evaluation costs reimbursed for all my calls as i have not been using it. Its charged in all the calls. https://cdn.discordapp.com/attachments/1309290705218179185/1309290705356853308/image.png?ex=67410b7d&is=673fb9fd&hm=fbdab2b2ee4e1d36d2ccb29e4f5db32a25692f582bcd603c016ddddbf5c16335&
v
@Shivam Sharma I'm sorry to hear that you've been experiencing issues with charges for successful evaluation costs. To assist you further, I'll need to gather some additional information. Could you please provide me with the following details: 1. The time period during which you noticed these charges. 2. Any specific call IDs or transaction IDs that you have concerns about. 3. Confirmation that you have not used the successful evaluation feature during this time. Once I have this information, I can investigate the matter further and guide you on the steps for reimbursement if applicable. Please rest assured that we'll do our best to resolve this issue for you.
You can continue this conversation by mentioning me in the message.
s
1. Its been charged from the start. 2. All Call IDs. 3. There is no mention of successevaluation in my code.
s
Hey @Shivam Sharma can you share the call ids for which your charged despite of not using it.
s
Its with all the call ids man df89f3dc-6068-49ff-85f7-6508e4d19d4a 47d8af93-15e7-458a-bab1-cf05ece1f884 Here are some, we make around 150 calls daily.
s
Hey @Shivam Sharma it is still enabled you have to set it off. What I suggest is use the analysis plan instead and turn off what's not required it's better alternative and more flexible.
Copy code
json
    "analysisPlan": {
      "successEvaluationPlan": {
        "enabled": false
      }
    }
Do let me know your thoughts on this.
s
I see, let me try this today.
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