11Labs voice not syncing
# support
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Hello I am trying to sync an 11Labs voice I created recently (Professionally Cloned Voice). I am on the library/voice dahsboard, I have added my 11Labs API key, but my voice is not appearing...
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@Skan Hello! I'm glad to assist you with syncing your professionally cloned voice from 11labs. Let's make sure we follow the steps correctly: 1. From the Voice Library in VAPI, select 11labs as your voice provider. 2. Click on “Sync with 11labs” and ensure that your 11Labs API key is correctly entered. If you've already done this and your voice is still not appearing, there might be a synchronization issue. Sometimes it may take a few moments for the voice to appear after syncing. If it's been a while and you still don't see your voice, please double-check that the API key is correct and that there are no connectivity issues. If everything seems to be in order and you're still facing issues, please ask support for more info on this. They can help you troubleshoot the problem further.
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@Skan can you please record a loom video describing how to reproduce this?
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Hey @Shubham Bajaj I made it work 🙂
I just removed my 11Labs API key and added it back, it refrrshed properly
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This is happening to me as well. I've deleted and re-added and recreated API key and waited more than half-hour. https://www.loom.com/share/3d5a6d4b28ac4af18c797a986cb41c24
My voices continually get dropped and trun from a name into a bunch of numbers.
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@liseyloo Sorry for the late response. Are you still experiencing this problem? If so, could you send over a loom video in a new #1211483291191083018 ticket so I can take a look?
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I think it's working for now. Thanks. Not sure if I can close this ticket cuz I hopped on someone else's.
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