Hello, Is there way that agent would take call and ask basic questions lets say in 1-2 minutes and wrap call and send collected information our ticket system?

@onlinegill Absolutely! Our VAPI system is designed to handle calls efficiently. The agent can be programmed to ask for essential information such as the user's name and account details, and then inquire about the reason for the call. Once the information is gathered, it can be sent directly to your ticket system. Would you like to proceed with setting up this process? If so, I can assist you with the necessary steps.

Yes how?

@onlinegill Great! To set up an automated call flow that asks basic questions and wraps up the call to send the collected information to your ticket system, you'll need to follow these steps: 1. **Define the Call Flow**: Outline the questions that the agent should ask during the call. This typically includes identifying information such as the caller's name, contact details, and the nature of their inquiry or issue. 2. **Scripting**: Create a script for the agent to follow. This script will guide the conversation and ensure that all necessary information is collected within the 1-2 minute timeframe. 3. **Integration with Ticket System**: Ensure that your voice API is integrated with your ticket system. This will allow the collected information to be automatically sent to the ticket system once the call is concluded. 4. **Testing**: Before going live, test the call flow to ensure that the agent is asking the right questions and that the information is being correctly captured and sent to the ticket system. 5. **Deployment**: Once testing is successful, deploy the automated agent to start taking calls. 6. **Monitoring and Adjustments**: Monitor the performance of the automated system and make adjustments as needed to improve efficiency or call handling. If you need help with scripting or integration, I can provide more detailed guidance or direct you to the appropriate resources. Would you like assistance with any specific part of this setup?

@onlinegill 1. Assign Server URL to your assistant. 2. Select server event end-of-call-report 3. Now ask your question using prompt/assistant. 4. Use analysis plan - structured data to extract user data from the transcript. 5. Now make a call and at the end of call after 30 seonds Vapi will send end of call report to your server url. This report will call analysis along with other data, look for analysis.strucutredData you will find your required data. Do let me know if you require further help.

Do I need to use a third party like Make.com, or can I send data directly to my ticketing system using an API?

It depends if your ticketing system can filterout the data from end of call repor then third party is not required.