Hey everyone, Here’s the situation: one of my clients has an orthodontic practice, and we’re using an inbound agent to handle all incoming calls. Each call is documented with a summary, concern, solved/task etc. and at the end of the day, we compile a daily summary of all calls. However, we’ve noticed that when there are 30, 40, or even 100 calls, the final file becomes incredibly large and difficult to manage. I wanted to get your thoughts on this—what do you think, and what solutions would you suggest for this? Looking forward to hearing your ideas. Thanks…