I'm trying to set up a squad in my webhook response to the assistant-request. When I call my number, it runs through the process of checking my number in the CRM and then should return the following:

{
  "squad": {
    "members": [
      {
        "assistantId": "xxx",
        "assistantDestinations": [
          {
            "type": "assistant",
            "assistantName": "squadmember2",
            "message": "Please hold on while I transfer you to our appointment booking assistant.",
            "description": "Transfer the user to the appointment booking assistant when they want to book an appointment."
          }
        ]
      },
      {
        "assistantId": "xxx",
        "assistantDestinations": [
          {
            "type": "assistant",
            "assistantName": "squadmember1",
            "message": "Please hold on while I transfer you to our first squad member.",
            "description": "Transfer the user to the first squad member when the customer wants to ask questions about the company."
          }
        ]
      }
    ]
  }
}

However, it answers with "please enter your password". If I revert my changes to just return a single assistant, it answers the phone correctly and works. Is my JSON incorrect? I've gone through the documentation and followed video tutorials and I can't find the issue.

message has been deleted

My assistnant IDs are correct. I just put XXX in this example. I've removed all other workflows so the call should directly return the squad response. I don't get any errors. https://cdn.discordapp.com/attachments/1309684521716813845/1309686302790123520/image.png?ex=67427beb&is=67412a6b&hm=72c1d27861c4a39c2081fb900cbe81b08d449aae2f23d85ea0bb16bd5f3e4748&

@andrew It's good to hear that your assistant IDs are correct and that you've simplified the workflow. Since you're not receiving any errors and the JSON structure is syntactically correct, the issue might be related to how the response is being handled by the system after the CRM check. Here are a few additional steps you can take to troubleshoot the issue: 1. **Check Response Handling**: Ensure that the system handling the webhook response is programmed to understand and process the squad JSON correctly. It should recognize the squad structure and route the call accordingly. 2. **Review Call Flow Logic**: Go through the call flow logic again to confirm that after the CRM check, the system is indeed set to handle a squad response and not expecting a different kind of response (like a single assistant or a request for a password). 3. **Test with Static Data**: Try testing the webhook with a static response that includes the squad JSON to rule out any dynamic generation issues. 4. **Logs and Debugging**: If possible, enable detailed logging for the webhook processing and the call handling. Review the logs for any clues on where the process might be diverging from the expected flow. 5. **Consult Documentation**: Revisit the documentation for any specific requirements or constraints regarding the squad setup that might have been overlooked. 6. **Contact Support**: If after all these steps the issue is still unresolved, it might be time to contact support with detailed information about your setup, the steps you've taken, and the behavior you're observing. They may be able to provide more targeted assistance. Remember, it's important to test each change in isolation to understand its impact on the call flow. If you need further assistance, please don't hesitate to reach out.

I've removed the CRM check and everything else. My webhook response is called right after the initial incoming call.

@andrew If your webhook is being called immediately after the initial incoming call and you've removed all other workflows, yet the issue persists, it might be time to consider the following steps: 1. **Validate Webhook Response**: Use a tool like Postman or a similar API testing tool to mock the webhook response to ensure that the JSON you're sending is exactly what you intend to send. 2. **Check Content-Type**: Ensure that the

Content-Type

header of your webhook response is set to

application/json

. If the content type is not set correctly, the system might not parse the JSON as expected. 3. **Inspect Integration Points**: If there are any other systems or integrations between the incoming call and the webhook (such as a voice API platform), make sure they are configured to handle the squad JSON structure. 4. **Review Platform Documentation**: Since you're working with a voice API, review the platform's documentation to ensure that there are no additional requirements or configurations needed for handling squads. 5. **Platform Support**: If the documentation doesn't help and everything seems to be configured correctly, reach out to the platform's support team. Provide them with the details of your setup, the steps you've taken, and the exact response you're sending. They may be able to provide insights or identify issues from their end. 6. **Testing**: Conduct thorough testing with different scenarios to see if the issue is consistent or if it occurs under specific conditions. Since you've already simplified the workflow and are not seeing any errors, the problem might be subtle and require a detailed review by the platform's support team. If you need further assistance, please ask support for more info on this.

@User could you please provide assistance on this?