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Phone call forward not working (via Twilio phone)
# support
j
Phone transferring is not working on the nb +33757593814 (bought in Twilio) and here is why Twilio thinks VAPI webhook is the explanation for it: <<Hello there, I hope this message finds you well. My name is Keylor, and I'm stepping in to assist you while my colleague is unavailable. Thank you for providing the examples. After reviewing them, here's what I've observed: The numbers are configured with the webhook https://api.vapi.ai/twilio/inbound_call, which appears to be a VAPI application. This application has full call control and instructs Twilio on how to handle the calls. When a call is received, Twilio requests instructions from the webhook above, which then directs us to connect the call using a .: After connecting to the , there are no further instructions provided, except for the disconnection of the stream. If the intention is to transfer the call to another number, it seems that the VAPI application is not instructing Twilio to perform this transfer. I recommend reaching out to the VAPI support team responsible for the application running on the endpoint https://api.vapi.ai/twilio/inbound_call to inquire why the transfer instructions are not being sent to Twilio.>> https://cdn.discordapp.com/attachments/1309968098392281228/1309968098547466351/unnamed_1.png?ex=6743825c&is=674230dc&hm=59d521efaa4a94a63af2a53898b5fb546827c1a0e25cd372620b677ae5bc9f7a& https://cdn.discordapp.com/attachments/1309968098392281228/1309968098815770726/unnamed.png?ex=6743825c&is=674230dc&hm=5b5e855415e1f9c3bd5df0d305271a9dd430a1bb54fe579dc3c2efbead2d6cee&
v
message has been deleted
@Jetsoccer Game Thank you for reaching out with the details of the issue you're experiencing with phone transferring. It seems that there might be a misconfiguration or missing logic in the VAPI application that handles the call instructions for Twilio. To assist you further, I would need to check the configuration and the call handling logic associated with the phone number +33757593814. If you have access to the VAPI application's code or settings, please ensure that the logic for transferring calls is correctly implemented and that the necessary instructions are being sent to Twilio after the initial connection. If you're not sure how to proceed or if you need assistance with the application's configuration, please provide me with the 
credentialId
for the phone number, and I can look into this for you. If there are any specific changes or tests you would like to perform, let me know, and I'll be happy to guide you through the process.
You can continue this conversation by mentioning me in the message.
j
@Shubham Bajaj ideas?
s
@Jetsoccer Game can you share the call id?
j
74bcbfc8-c1e7-4c12-ab1b-85b2587698c3 & c8c30fbd-acbb-457c-ad14-70ba2708ddf9 @Shubham Bajaj
s
As visible from our logs the call has been forwarded and the instructions was sent to twilio for the call forwarding but I will try to check with the team, If I am missing something here. https://cdn.discordapp.com/attachments/1309968098392281228/1313442367176445962/Screenshot_2024-12-03_at_3.14.39_PM.png?ex=67502606&is=674ed486&hm=e6884858b4b316efefe0db284d8c4b22106b6e6cc83f3d0afaf9420e86db30d7&
j
s
@Jetsoccer Game can you try call again and share a call id, because logs are not available for both call as they are month older.
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