@MattyBGood It sounds like you're looking to automate the process of checking availability at the start of a conversation. To assist you better, I would need to know if the 'checkAvailability' tool is available within our system and what parameters it requires to function correctly. If 'checkAvailability' is a custom tool you've developed or part of a third-party integration, you would typically need to ensure that the tool is correctly integrated into the system and that the correct parameters are being passed to it. If the tool is part of our system, please provide me with the necessary parameters, and I can help you trigger the tool. If it's not part of our system or you're unsure about the parameters, please ask support for more info on this.

@User It is part of your system and there are no parameters needed to trigger the tool