@mattfong
To enable your Vapi agent to handle calls based on the date and time, you can implement a time-based logic within your agent's code. Here's how you can achieve this:
1. Retrieve the Current Date and Time:
- Your agent can access the current date and time by querying the system clock or by using a time API that provides the current time based on a timezone.
2. Timezone Consideration:
- Since you mentioned the service is for a locksmith company in Australia, ensure that the timezone is set correctly to Australian time zones (e.g., AEST, AEDT, etc.).
3. Implement Time-based Logic:
- Within your agent's code, create decision-making logic that checks the current time and alters the agent's response based on predefined rules. For example, you might have different responses or call flows for business hours, after-hours, weekends, and public holidays.
4. Store Time-based Rules:
- It's a good practice to store your time-based rules in a configuration file or database, so they can be easily updated without changing the agent's code.
5. Test the Time-based Responses:
- Ensure you thoroughly test the time-based logic under various scenarios to confirm that the agent responds correctly at different times.
If you need to handle daylight saving time changes or support multiple regions with different time zones, you may need to implement additional logic to account for these variations.
Remember to keep your agent's responses and call flows user-friendly and informative, regardless of the time of day, to provide the best customer experience.
If you need further assistance with setting up the time-based logic or have any specific questions about implementing this in your Vapi agent, please feel free to ask for more info.