Hey I just build a squad but now the inicial assistant is answering as a big monster with a massiv deep voice and very slowly, although she seems to be a nice girl voice...why could that be happening? Call ID: 0a8094c4-d11b-446d-9dd8-c03269d22e1f

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I am using 11labs mostly with Eleven Multilingual V2. The crazy thing was that it wasn’t really working as it should, even though the test call on the dashboard worked as it shoots the moment I did a life call. It was not working as it should be working so when I just took the system prompt of the assistant and put it inside of the settings inside of the squat , it worked, but I guess that shouldn’t be the normal case because I have much more settings on the dashboard of the Assistant itself. So what I also noticed is that it seems to be like the agents or assistance are doing more errors or not following the whole prompt and instructions while using the squat comparing to when they are called in particular because I made a squad with five different agents . How does it come that it’s like that and how can I improve it?

@Exideus_Systems It seems there are a couple of issues at hand: 1. The voice output not matching the expected settings. 2. The assistant's performance differing when using a squad compared to individual calls. For the first issue, it's important to ensure that the voice settings in the squad configuration match those that you've tested on the dashboard. If copying the system prompt into the squad settings resolved the issue, it might indicate that the squad settings were not initially configured correctly or there was a syncing problem between the dashboard settings and the squad. For the second issue, the variance in performance when using a squad of agents could be due to several factors, including the complexity of managing multiple agents and the interactions between their respective settings and behaviors. To improve the situation, consider the following steps: - Double-check the configuration of each agent in the squad to ensure they are set up correctly and consistently. - Review the prompts and instructions provided to the squad to ensure they are clear and unambiguous. - Test each agent individually and then as part of the squad to identify any discrepancies in behavior. - If the issues persist, you may need to reach out to the support team of the voice API provider (11labs) for more detailed assistance. Remember, the goal is to have a consistent and reliable experience whether you're using a single agent or a squad. Fine-tuning the settings and conducting thorough testing will be key to achieving this. If you need further assistance with specific settings or troubleshooting, please let me know, and I'll do my best to help.

I tested out and I also took away some connections from one agent to the other and just let the connection persist, which is from the initial inbound agent who is transferring it maybe to avoid some errors and I don’t understand why the instructions are not followed on the squad comparing to What it is when I just connect this single agent. That really sucks and I would like to know what to do.

@Exideus_Systems I understand your frustration when things don't work as expected. It's great that you're actively testing and trying to isolate the issue by adjusting the connections between agents. Here are a few steps you can take to troubleshoot and hopefully resolve the issue: 1. **Review Agent Configurations**: Ensure that each agent's settings are correct and that they are not overriding each other when in a squad. This includes checking voice settings, language models, and any custom scripts or instructions. 2. **Simplify the Squad Setup**: Start with a minimal setup where you have only the initial inbound agent and one other agent. Test this configuration thoroughly before adding more agents to the squad. 3. **Consistency in Instructions**: Make sure that the instructions given to the squad are consistent with those given to individual agents. Any deviation could cause unexpected behavior. 4. **Check for Conflicts**: Look for any potential conflicts in the transfer triggers or conditions that might cause the agents to behave differently when in a squad. 5. **Logs and Error Messages**: Review any logs or error messages that might provide insight into why the instructions are not being followed as expected. 6. **Contact Support**: If the issue persists after these steps, it may be necessary to contact the support team for the voice API provider or the platform you're using to manage the squad. They may have additional insights or be able to identify issues from the backend that aren't visible to you. 7. **Documentation and Forums**: Check the provider's documentation and community forums for similar issues and recommended solutions. Remember, complex systems often require iterative testing and fine-tuning. Patience and systematic troubleshooting are key. If you need further assistance or if there's anything specific you'd like me to help with, please let me know.

Hey man, I encountered similar challenges with the distortion of the first message. Seems like it should be 16khz and that'll get it to work but for me it's not working either: https://discord.com/channels/1211482211119796234/1306154394118783048

What do you mean with 16khz?

If you open it with "audacity" a tool on mac, you can check the frequency/hertz of the audiofile. If you don't have a mac i think googling other tools to check can help, not sure

But i dont understand why should I vheck the frequency of a file?

@Alejo can you help here maybe? You hae way more experience wit squads.

@Exideus_Systems first, if you’re gonna do multilingual start using v2.5, since it’s fast and natively multilingual

I’ll hit u a DM 🙂

No problem, thanks.

@Exideus_Systems I have looked into the logs and found nothing suspicious. If this is happening frequently for you, can you share the call IDs so I can forward them to the Cartesia team? Otherwise, it might just be a one-off instance where the voice gets distorted.