@versin It sounds like you've made great progress with your confirmation agent for the removalist business. To address the issue you're experiencing with call statuses, it seems that there might be a routing or configuration problem that is causing confirmed and not confirmed statuses to be directed to your personal voicemail instead of the inbound agent. Here are a few steps you can take to troubleshoot and resolve this issue: 1. **Check Routing Rules**: Ensure that the routing rules for your outbound calling system are correctly set up so that calls with confirmed and not confirmed statuses are directed to the inbound agent rather than your personal voicemail. 2. **Review Configuration**: Look over the configuration settings for the statuses in your system. There might be a misconfiguration that is causing the calls to be handled incorrectly. 3. **Test Call Flows**: Conduct test calls for each status to see how the system behaves and to pinpoint where the issue might be occurring. 4. **Consult Documentation**: Review the documentation for your outbound calling system and any integrations with Airtable to ensure that you are using the features as intended. 5. **Contact Support**: If you're unable to resolve the issue on your own, reach out to the support team for your outbound calling system or Airtable for further assistance. Remember to document any changes you make during troubleshooting so you can either revert them if they don't work or apply them consistently if they do solve the issue. If you need further assistance or have more details to share that could help in resolving this issue, please let me know!

@Vapi I have conducted test calls for inbound agents. Only the (voicemail) status returns an agent to the call. There is no difference in the filters, as every request gets to the webhook response. Only there is it that the (voicemail) status returns an agent and the (confirmed) and (not confirmed) status returns voicemail no matter (move) or (delivery). Here is the difference in the prompts: https://cdn.discordapp.com/attachments/1311147692516315147/1311152021415526421/Screenshot_2024-11-27_130451.png?ex=6747d0f9&is=67467f79&hm=61b825517f14099414688a988da274f2241409d00ad3bf8c4b60d3e64712917e& https://cdn.discordapp.com/attachments/1311147692516315147/1311152021809660014/notconfirmed-move.png?ex=6747d0fa&is=67467f7a&hm=9c2363b64fe3a25ea62d71155ab61d8740361c0442fc8260f7592ec9f04d3997& https://cdn.discordapp.com/attachments/1311147692516315147/1311152022485209158/Voicemail-Move.png?ex=6747d0fa&is=67467f7a&hm=0f8c300c7bdc80dd63bb56187c9d64dcafc04da61ec83d0399fd1ab0e4741e13&

@versin It seems like there might be an issue with how the webhook is handling the different statuses. Since the (voicemail) status correctly routes the call to an agent, but the (confirmed) and (not confirmed) statuses do not, the problem likely lies within the logic that handles these statuses after the webhook receives the request. Here's what you can do to troubleshoot and resolve the issue: 1. **Review Webhook Logic**: Examine the code or configuration of your webhook to ensure that it's correctly distinguishing between the different statuses and routing the calls appropriately. 2. **Check for Consistency**: Make sure that the logic for handling the (voicemail) status is consistent with the logic for handling the (confirmed) and (not confirmed) statuses. 3. **Examine the Prompts**: Since you mentioned there is a difference in the prompts, ensure that the prompts for (confirmed) and (not confirmed) statuses are not inadvertently directing the calls to voicemail. 4. **Test with Detailed Logging**: Implement detailed logging for the webhook to capture the entire process of how each status is handled. This will help you identify where the calls are being misrouted. 5. **Simulate Scenarios**: Use a tool or write a script to simulate the different call statuses and observe how the webhook responds to each. 6. **Consult with Your Team**: If you're working with a team, discuss the issue with them to see if they have any insights or if they've made any recent changes that could have affected the call routing. If you have specific prompts or error messages that you're seeing, please share them so I can provide more targeted advice. If the issue persists, you may need to reach out to the support team for the software you're using for further assistance.

@Vapi Can you review the (not confirmed) status prompt to see if it is not sending it to voicemail https://cdn.discordapp.com/attachments/1311147692516315147/1311152639421190226/notconfirmed-move.png?ex=6747d18d&is=6746800d&hm=6e9c103ff6fad47a8d037db91487dd265a5153cba598a00f7e23b151751ab2ba&

@versin Certainly! To review the (not confirmed) status prompt and ensure it's not inadvertently sending calls to voicemail, I'll need to see the exact wording or logic of the prompt. Please provide the script or configuration details for the (not confirmed) status prompt, and I'll be happy to take a closer look for you.

@Vapi Can you contact some real people to help me fix this issue

@versin Please ask support for more info on this.

@Vapi How do I contact support

@versin To contact support for assistance with your issue, you can typically follow these steps: 1. **Check the Documentation**: Before reaching out, it's often helpful to review any available documentation or FAQs for the services you're using (such as your outbound calling system or Airtable). The solution to your problem might already be covered there. 2. **Support Portal or Website**: Visit the official website of the service provider for your voice API or Airtable. Look for a 'Support' or 'Help' section. This is often the starting point for getting help. 3. **Contact Form**: Many services offer a contact form on their support page where you can submit a detailed description of your issue. 4. **Email**: Some companies provide a support email address you can write to. Compose an email with a clear subject line and detailed information about the issue you're facing. 5. **Phone Support**: If the service offers phone support, you can call their support number during business hours. 6. **Live Chat**: Some services have a live chat option on their website, which can be a quick way to get in touch with support. 7. **Community Forums**: Check if there's a community forum for the service where you can post your issue. Other users or support staff may be able to help. 8. **Social Media**: Some companies respond to support queries through social media platforms like Twitter or Facebook. Remember to have your account information and details about the issue ready when you contact support, as this will help them assist you more efficiently. If you let me know which specific service you need support for, I can provide more detailed instructions on how to contact them.

@Vapi It seems there is a problem with the webhook response sending an assistant back to the line. I had a similar problem when my filters were not working and it was sending a webhook response to my voicemail. For some reason I think the problem is that the webhook response is not working properly and therefore the search records airtable module is fetching my phone number instead of an agent, how do I know how to fix this issue, especially because of no errors showing up to tell me what I am doing wrong