Does Vapi provides any user sentiment in its end call report? I noticed that there is a detect emotion capability but unsure if it provides any reporting or is it for building logic purposes? #1211483291191083018

@ivy Yes, Vapi does offer emotion detection capabilities which can be used to analyze the sentiment of users during a call. This feature can be utilized to understand the emotional context of conversations, which can then be reported or used to inform business logic and improve customer interactions. If you're looking to integrate emotion detection into your end call reports, you would typically use the emotion detection feature during the call and then collect and store the results. After the call ends, you can generate a report that includes the sentiment analysis data. For more specific details on how to implement this in your end call reports or if you need assistance with the integration, please ask support for more info on this.

Yes please, can you please provide specific details on how to implement this in my end call reports

@ivy To implement sentiment analysis data in your end call reports, you would need to follow these general steps: 1. **Enable Emotion Detection**: Ensure that emotion detection is enabled and configured within your Vapi application. This typically involves setting up the voice API to detect emotions during calls. 2. **Collect Data**: During each call, the emotion detection feature will analyze the conversation in real-time. You'll need to collect and store this sentiment data for each call. 3. **Post-Call Processing**: After the call ends, you can process the collected sentiment data to summarize the overall sentiment of the call or provide more detailed analysis. 4. **Generate Report**: Integrate the sentiment analysis into your reporting system. This could be a part of an automated process where the report is generated with the sentiment data included, or it could be a manual process depending on your setup. 5. **Review and Action**: Use the sentiment analysis data in your end call reports to review customer interactions and take any necessary actions to improve customer experience or service quality. If you need specific instructions on how to enable and collect sentiment data using Vapi, or if you require assistance with the technical integration, please let me know, and I can provide further support or direct you to the appropriate resources.

how to enable and collect sentiment data using Vapi, or if you require assistance with the technical integration @Vapi

@ivy To enable and collect sentiment data using Vapi, you'll need to follow these steps: 1. **Enable Emotion Detection**: First, make sure that the emotion detection feature is enabled in your Vapi application settings. This may involve configuring specific parameters or options related to sentiment analysis. 2. **Modify Your Endpoint**: Update the endpoint on your server that Vapi hits to handle emotion detection data. This endpoint should be capable of receiving and processing the sentiment data sent by Vapi during or after the call. 3. **Collect Sentiment Data**: As calls are made, Vapi will analyze the voice interactions and send the sentiment data to your endpoint. Your server should capture this data and store it appropriately, such as in a database or a file system, for later analysis. 4. **Post-Call Processing**: After the call, you can process the stored sentiment data to create a summary or detailed report of the user's sentiment throughout the call. 5. **Integrate with Reporting**: Finally, integrate the sentiment data into your reporting system. This could involve creating a new report that includes sentiment analysis or adding sentiment data to existing reports. If you need technical assistance with setting up your endpoint, handling the sentiment data, or integrating it into your reporting system, please ask support for more detailed guidance and support. They can provide you with specific code examples, best practices, and additional resources to help you implement this feature effectively.

can I please get technical assistance please?

@ivy detecting emotion capability isn't working as we expected it out to be. TLDR: user sentiment capability is not available.

thanks Shubham