https://vapi.ai/ logo
Join Discord
Powered by
Random Voicemail Left
# support
s
Even though the human answered the call it left a voicemail. Any idea why? CALL ID: 12d9373f-a0fe-4362-9fd3-858c13424927
v
message has been deleted
@Shivam Sharma It sounds like there might have been a misconfiguration with the voicemail detection settings. If you're looking to have the bot interact with humans and not leave a voicemail, you should ensure that 
voicemailDetectionEnabled
is set to 
false
. This will prevent the bot from mistakenly leaving a message when a human answers the call. Would you like me to check the settings for your call with ID 12d9373f-a0fe-4362-9fd3-858c13424927 and adjust them if necessary?
You can continue this conversation by mentioning me in the message.
s
logs
šŸ”µ 21:46:09:875 AzureOpenAIRequest. Messages: [ { "role": "system", "content": " \n **Role**: You're Floria..." }, { "role": "user", "content": "Please hold while I try to connect you." }, { "role": "assistant", "content": "Hi. Am I audible?" }, { "role": "user", "content": "Good afternoon. Thank you for calling TriNet management. This is Samantha. How may I help you?" } ] šŸ”µ 21:46:22:288 [user LOG] Twilio detected "machine_end_beep" in 26458ms šŸ”µ 21:46:22:288 Voicemail Detected. Message Length: 450 Message: Hello, this is Florian calling from Rex-era Company on behalf of our client HomeWard Inc. on a recorded line, regarding property address two nine zero seven Straight Elm STREET Fresno Texas seven seven five four five which falls under the HOA Winfield Lakes Community Association, Inc.. I have a few questions about this property. You can call us back at plus one.. four one five.. two three six.. two five seven seven. Thank you and have a good day!
@Shivam Sharma the voice mail was detected because of the beep sound, you can configure the twilio voicemail to not to detect beep for this phone number.
Do let me know how it goes!!
s
Thanks man, mind helping me how can I make twilio not detect beep for this number?
s
Copy code
json
voicemailDetection: {
    provider: "twilio",
    voicemailDetectionTypes: [
        "machine_start",          
        "machine_end_silence",    
        "machine_end_other"       
    ],
    enabled: true,
    machineDetectionTimeout: 15,  
    machineDetectionSpeechThreshold: 2500, 
    machineDetectionSpeechEndThreshold: 2050, 
    machineDetectionSilenceTimeout: 2000    
}
I have removed the 
machine_end_bee
, and 
unknown
from voicemailDetectionTypes. Also I suggest adjusting machineDetection* parameters according to the voicemail/call nature.
@Shivam Sharma do let me know if you require further help!!
s
Thanks @Shubham Bajaj , This is another call where voicemail was left a bit weirdly. He started repeating the voicemail message in between and then continued again from a different sentence. https://dashboard.vapi.ai/calls?callId=36a6f2e7-b9de-478f-861c-f187a8060d37
Voicemail left twice on this one and a weird sound in between for some reason. b4523dc1-7bce-46e1-a89b-097a63139277
s
PreviousNext
Powered by