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facing this error when try to make outbound call
# support
a
Hello im trying to build a outbound agent and bought the number directly from vapi and only did 15-20 calls and after that, its giving me this error why is that, why its showing me a limit as i paying for it. never say any warning about it before buying the number from vapi. what should i do how can i fix it DataError Error: 400 Bad Request {"message":"Couldn't Start Call. Daily Outbound Limit Reached. Import Your Own Twilio Account To Scale Further.","error":"Bad Request","statusCode":400}
v
message has been deleted
@Alamin H Hello! I'm sorry to hear that you're experiencing issues with the outbound call limit. It seems that you've reached the daily limit for outbound calls with the number you purchased from VAPI. To resolve this and scale your operations further, you can import your own Twilio account. This will allow you to use your own Twilio credentials and take advantage of Twilio's calling capabilities without the same restrictions. To import your own phone number, you can use the VAPI dashboard or the 
/phone-numbers/import
endpoint. You'll need to provide your Twilio credentials during this process to verify the number and configure it with VAPI services. If you need any assistance with importing your Twilio number or have any other questions, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
a
@Vapi when limitations will be removed and tell me total limit number per day
v
@Alamin H The limitations on your outbound calls are typically reset at the end of each day, according to the time zone specified in your VAPI account settings. As for the total limit number of calls you can make per day with the number you purchased from VAPI, this information is usually provided in the terms of service or the documentation when you sign up for the service or purchase the number. If you cannot find this information or if it was not clearly communicated, I recommend reaching out to VAPI support directly to inquire about the specific daily call limits for your account and any options for increasing those limits. Would you like me to assist you with anything else?
a
@User any answer for this ?
s
@Alamin H recently twilio has imposed the limit on us, so we cannot do anything about the limit. What I can do for you, is give the refund for the numbers and you can purchase numbers from twilio directly.
k
I am facing the same error Shubham
s
@Kevin This is not an error instead limit imposed on daily outbound calls, you can purchase number from twilio to make outbound calls a day.
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