Exiting meeting because room was deleted (Assistan...
# support
n
Hello, I created an application that uses the VAPI API to create an assistant. There are a couple of PDF files serving as knowledge base with minimal tweaks. The language of the voice assistant is French. I realised that all my calls kept on dropping while using the API so I went ahead to create the same assistant with same parameters on the VAPI dashboard and I got same errors. - Firstly I realised the voice used from 11labs no longer existed so I changed it. - Now sometimes the call get received by the assistant, sometimes drops as usual with the same error. When the call is picked, I realised the assistant does not hear me, hence does not respond. Sometimes in the log, it shows
Customer Ended Call
when I actually didn't. Without looking at the logs, the error is the same
Exiting meeting because room was deleted
. What I have done: - Granted both microphone and speaker permissions to VAPI - Used multiple devices (computers, phones, tablets) in multiple locations with permissions enabled - Used different browsers - Changed voice Recent Call IDs: f3bc0dd8-83ab-497e-b3f8-65217c49c201, 0013c979-4031-4891-ac35-f1fe065ce5ae Can you kindly let me know if this is a common issue that will be fixed in future or there's something I'm getting wrong. Thank you.
v
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@Nana 🩺👨💻 Hello! I'm sorry to hear that you're experiencing issues with your voice assistant application using VAPI. It's great that you've already taken several steps to troubleshoot the problem, such as changing the voice from 11labs and checking permissions on multiple devices and browsers. The error message "Exiting meeting because room was deleted" suggests that there might be an issue with the session management on the VAPI side. This could be due to a variety of reasons, including potential bugs or misconfigurations. Since you've mentioned that the assistant sometimes does not hear you, this could be related to audio input issues or problems with the assistant's ability to process the audio stream. The fact that the logs sometimes show "Customer Ended Call" when you did not end the call could indicate a problem with the call state management or an unexpected disconnection. Given the steps you've already taken and the persistent nature of the issue, I recommend reaching out to VAPI support with the details you've provided, including the recent Call IDs. They will be able to look into the specific calls and provide more insight into what might be causing these issues. In the meantime, if there's anything else I can assist you with or if you have further questions, please let me know.
You can continue this conversation by mentioning me in the message.
n
Can you please provide me a contact, so that I could reach out to VAPI support? I could not find that on the website.
s
Hey @Nana 🩺👨💻 just checking if this is resolved for you? If this issue is not resolved yet then to let u know we have discord office hours for live Vapi Tech support and because it looks like I have check your browser config. Do let me know if you can join today's discord OH.
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