Voice clone issue
# support
k
Hi, i have tried to clone my voice in vapi library .But it is providing a error. How solve this.i need my voice to be cloned and used for my agent. @Shubham Bajaj @Vapi https://cdn.discordapp.com/attachments/1312300310370193408/1312300311205118003/image.png?ex=674bfe67&is=674aace7&hm=ee6e4c449547407542bc97cb1bd81c95d6507abeb1679e53e89bb8b435b93571&
v
message has been deleted
@kishan I'm sorry to hear that you're experiencing issues with cloning your voice in the VAPI library. To assist you better, could you please provide me with the specific error message you're receiving? This will help me understand the problem and guide you through the necessary steps to resolve it.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
Failed to Clone Voice. Failed to clone voice: {"message": "Couldn't Clone Voice. ElevenLabs Error: The user with id nIQATEpejVguh8RnShorFKjVOUh2 was not found." "error":"Bad Request", "statusCode" :400}
k
@Vapi this is the messgae "Failed to Clone Voice. Failed to clone voice: {"message": "Couldn't Clone Voice. ElevenLabs Error: The user with id nIQATEpejVguh8RnShorFKjVOUh2 was not found." "error":"Bad Request", "statusCode" :400}"
v
@kishan Thank you for providing the error message. It appears that the issue is related to the user ID
nIQATEpejVguh8RnShorFKjVOUh2
not being found in the ElevenLabs system. This could be due to a few different reasons: 1. The user ID might be incorrect or may have been mistyped. Please verify that you have the correct user ID. 2. The user associated with the provided ID may not exist in the ElevenLabs system or may have been deleted. 3. There could be an issue with the ElevenLabs service or the way the request is being made. To resolve this issue, please double-check the user ID and ensure it is correct. If the problem persists, you may need to reach out to ElevenLabs support for further assistance, as they will have access to their system logs and user database to help troubleshoot the issue. If you need any more help or have additional questions, feel free to ask.
s
@kishan can you record a loom video of the issue are facing and steps to reproduce it.