Porting (keeping same company number)
# support
p
(Are there any mods? instead of bots/ai. to answer my questions) I would like to inquire about the process following the creation of the voice agent, specifically how the integration steps work. Additionally, will I be able to retain my business number, and how many people or phones can call simultaneously? Lastly, could you provide information on the monthly and yearly costs associated with the conversations? ;ex 5,10 calls a day min15/max30 mins. // & live call transfers any tutorials?
v
@paid I'm delighted to assist you with your inquiries about VAPI! 1. **Integration Steps**: After creating your voice agent, integration typically involves setting up your agent to work with your existing systems. This can include configuring webhooks, setting up server URLs, and ensuring that your agent can handle incoming and outgoing calls. The specific steps can vary depending on your current setup and the complexity of the integration. 2. **Retaining Business Number**: Yes, you can retain your business number. VAPI supports number porting, which allows you to transfer your existing business number to the platform so that it can be used with your voice agent. 3. **Simultaneous Calls**: The number of people or phones that can call simultaneously depends on the plan you choose with VAPI. There are different tiers of service that can accommodate various volumes of concurrent calls. You would need to select a plan that matches your expected call volume. 4. **Costs**: The costs associated with conversations on VAPI can vary based on the number of calls and their duration. Since you've provided a range of 5-10 calls a day with a minimum of 15 and a maximum of 30 minutes per call, the pricing would depend on the specific billing structure of VAPI. Unfortunately, I don't have access to the current pricing information, so I would recommend checking the latest on the VAPI pricing page or contacting the sales team for a detailed quote. 5. **Live Call Transfers & Tutorials**: VAPI does support live call transfers, allowing you to transfer calls between agents or systems seamlessly. For tutorials on how to set up and manage live call transfers, you can visit the 'Learn' section or check out the 'Videos' for step-by-step guides. If you need more detailed information or specific tutorials, please let me know, and I can provide further assistance or direct you to the support team for more in-depth queries.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
p
I was actually asking for detailed answers on all my questions
@User
s
Hey @paid to use your own local number, you need to use SIP service which means connecting with your local telephony provider on how to connect the number with Vapi SIP. You can read this guide; it showcases how you can connect with your SIP provider. https://www.notion.so/SIP-be5179f856e046688c69eba817e7fcc3 https://www.notion.so/SIP-Inbound-Guide-1f0789ae62024748a62a6d81076b9f32 https://www.notion.so/SIP-Outbound-Guide-997d66df35284295b7149fc10c82f3e8
FYI
This contains twilio as example but process remains the same with other telephony provider as well. Do let me know if you need any other help.
p
thanks brother check inbox
s
@Shubham Bajaj *Problem *- My SIP trunk calls are failing due to IP gateways issues. (I am using Twilio SIP trunk) *Question *- for outbound calls from where can i get the correct gateway ID (from twilio) I am using a US registered number. This is to enter in the code below. curl -X POST https://api.vapi.ai/credential \ -H "Content-Type: application/json" \ -H "Authorization: Bearer your-private-key" \ -d '{ "provider": "byo-sip-trunk", "name": "Twilio Trunk", "gateways": [ { "ip": "||your-gateway-id||" } ] }' I an getting this error when I am making calls (See attachment) I am using the following IP Address in Twilio https://cdn.discordapp.com/attachments/1312418763097772174/1314279295832821862/image.png?ex=6753317a&is=6751dffa&hm=6ad39f4575f9846416063d2637c2bb34ef2ee43a458ab67a5ccf17ddff6098d9& https://cdn.discordapp.com/attachments/1312418763097772174/1314279296113704971/image.png?ex=6753317a&is=6751dffa&hm=e5c2f19018fe5fa934d7540880c900baefd8c1924072afa376370fe346f831a3&
a
@Shubham Bajaj can you help with setting this SIP properly? I can pay you extra for this!
s
@andrewboy777 It will be better to keep your money with you and create a #1211483291191083018 ticket.
@smoorider I am not sure of the IP but after googling i found this article https://www.twilio.com/docs/sip-trunking/ip-addresses can you confirm with twilio team once?
s
We have tried all these IP addresses, unfortunately none of them are working for us. We are writing to Twilio about this. Thanks. And if you know of any one it the community who have implemented it please connect us. PS it is super difficult to set this up and more scalable businesses will use SIP trunk moving forward. Requesting you and your product team to simplify the process and bring it in the UI itself. (The way Retell has, its super easy there)
s
noted.
a
@smoorider Curious if you had any luck getting this working yet?
s
Yes, We got Twilio working finally, we had to do more development to make it work though.
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