hello, I am trying to add custom voice that I created from Play.ht. I synch it with API keys, I can see the voice in Voice Library but whatever I tried to add it to Assistant , It gives error .

@ozz_brightside Hello! I'm here to help you with adding your custom voice from Play.ht to your Assistant. To assist you better, could you please provide me with the exact error message you're receiving? Additionally, if you could share the steps you've taken so far, that would be very helpful in diagnosing the issue.

Error Updating the assistant: Voice: ... not found for provider playht

@ozz_brightside It seems like there might be an issue with the voice integration process. To resolve this, let's ensure that the custom voice has been correctly added to your Voice Library and that all necessary parameters are correctly set when trying to add it to your Assistant. Here are a few steps you can take to troubleshoot the issue: 1. Double-check that the custom voice is indeed listed in your Voice Library and that you have the correct voice identifier. 2. Ensure that the API keys and any other credentials are correctly configured and have the necessary permissions. 3. Verify that you are using the correct API endpoint and that the request body includes all required parameters, such as the voice identifier and any other relevant data. If you've confirmed all the above and the issue persists, it might be helpful to look at the API documentation to ensure that the request is formatted correctly. If you're still encountering difficulties, please provide me with more details about the API call you're making (without sharing any sensitive information like API keys), and I'll do my best to assist you further.

@ozz_brightside To view the necessary parameters such as the voice ID after adding a custom voice to your Voice Library, you typically need to access the platform or service where your Voice Library is managed. Since you're using Play.ht, you should be able to find the voice ID and other parameters within the Play.ht dashboard or through their API if they provide one for voice management. Here's what you can do: 1. Log in to your Play.ht account. 2. Navigate to the Voice Library or the section where your custom voices are listed. 3. Look for the custom voice you've added and there should be details associated with it, including the voice ID. If you're unable to find the voice ID or other parameters in the dashboard, you may need to consult the Play.ht documentation or reach out to their support team for guidance on where to find this information. Remember, the voice ID is crucial for making API calls to use the custom voice, so it's important to have this information accurate and readily available. If you need further assistance, please let me know!

@Vapi there is no details associated with newly added voice, there is not VoiceID

@ozz_brightside If there are no details associated with the newly added voice and no VoiceID is visible in your Play.ht dashboard, it's possible that there may be an issue with how the voice was added or that the interface doesn't readily display this information. Here's what you can do next: 1. Check for Confirmation: Ensure that you received confirmation that the voice was successfully added to your Voice Library. Sometimes, there might be a delay in processing, or additional steps may be required to finalize the addition of a new voice. 2. Review Documentation: Look through Play.ht's documentation or help resources to understand how to locate the VoiceID or if there are any additional steps you need to take after adding a voice. 3. Contact Support: If you're still unable to find the VoiceID or if the voice details are not showing up as expected, the best course of action would be to contact Play.ht support directly. They should be able to provide you with the necessary information or assist you in resolving any issues with the voice integration. 4. API Usage: If Play.ht offers an API for voice management, you might be able to retrieve the VoiceID and other details by making an API call to list all voices in your library. Since you're experiencing difficulties with this process, reaching out to Play.ht support might be the most efficient way to get the VoiceID and resolve any issues with adding the voice to your Assistant. If there's anything else I can assist you with, please let me know!

@User how can I connect support to get answer?

@ozz_brightside To connect with Play.ht support and get answers to your questions, you can follow these steps: 1. Visit the Play.ht Website: Go to the official Play.ht website and look for a 'Support' or 'Contact Us' section. 2. Support Portal or Email: Play.ht may have a support portal where you can submit a ticket or a direct support email address. Use these channels to reach out with your query. 3. Live Chat: Some services offer a live chat feature on their website. If available, you can use this to speak directly with a support representative. 4. Help Center or FAQ: Before reaching out, you might want to check Play.ht's Help Center or FAQ section to see if your question has already been answered. 5. Social Media: You can also try contacting them through their social media platforms if they are active there. Remember to provide them with as much detail as possible about your issue without sharing sensitive information like your API keys. If you need further assistance or have other questions, feel free to ask!

@User can I get support on this case please?

can you try adding voice id manually.

I tried to add s3://voice-cloning-zero-shot/a813ff37-75f1-46fc-8308-1b06da1d6d1f/original/manifest.json also tried { "voice": { "provider": "playht", "voiceId": "s3://voice-cloning-zero-shot/a813ff37-75f1-46fc-8308-1b06da1d6d1f/original/manifest.json" } } but both did not work @Shubham Bajaj @User

@ozz_brightside can you check the voiceId, it's not correct. https://cdn.discordapp.com/attachments/1312559406008762438/1313974329096273971/Screenshot_2024-12-05_at_2.34.29_AM.png?ex=67521574&is=6750c3f4&hm=d11f093bfde37eaf9af56f53c2357143107e33d52d4f5c2fce884d8431aa1d79&

@Shubham Bajaj however I can reach the file there , also when I integrate with PlayHT. I can see it on VoiceLibrary too. Only from Assistance I can not reach it. How can I see the correct VoiceID? On VoiceLibrary this is not clickable or it does not have any details? https://cdn.discordapp.com/attachments/1312559406008762438/1314067672203530410/image.png?ex=67526c63&is=67511ae3&hm=9bfef801dec7eb263e34d9a4964de34fbe5e4f144d87042ed44f40656c8e0249&

@ozz_brightside you can look into playht voices list and share the voiceid and other details I will try to get it added to our voices list.

Thanks @Shubham Bajaj on this Voice Library sync with play.ht, can I see any details ? This is the API request and response for that voice https://cdn.discordapp.com/attachments/1312559406008762438/1314585932262932560/image.png?ex=67544f0e&is=6752fd8e&hm=0da763f646e84fb25bcf5fa13ecd551a5ac2ab9bb44ade7e38dfd84582c0de5b&

@ozz_brightside looking into it.