@Vapi Is there anyway to not say anything when an assistant makes a call and reaches a voicemail? It always says the intro

@MattyBGood Certainly! You can adjust the

firstMessageMode

to

assistant-waits-for-user

. This way, the assistant will wait for the user to speak first instead of saying the intro by default. Would you like to set this mode for your calls?

@Vapi No, because if someone picks up I want them to read out the first message. I only don't want them to read it if it goes to VM

@MattyBGood Understood! It sounds like you're looking for a feature that can differentiate between a live person answering and a voicemail system, and then adjust the behavior of the first message accordingly. Currently, VAPI does not offer this level of distinction as a built-in feature. However, you might be able to implement a custom solution by analyzing the call progress events and then deciding whether to play the message or not. If you need assistance with setting up such a feature or have any other questions, please don't hesitate to ask for support.