Australian Phone Number Not Working Inbound Agent
# support
j
how can I make Australian numbers work for an inbound agent? It works for my US numbers in the account, but errors out when its an Australian number receiving the call. The client is in Australia
v
@Jose - AIpreneurs To make Australian numbers work for an inbound agent, you'll need to ensure that your service is set up correctly for handling international numbers. Here are some steps you can follow: 1. **Check International Permissions**: Ensure that your account has the necessary permissions to handle inbound calls from Australian numbers. 2. **Configure Number Settings**: On the phone number detail page, make sure that the Australian number is configured correctly for inbound calls. This includes setting up any necessary routing or forwarding rules. 3. **Verify Number Format**: Ensure that the Australian number is in the correct international format, including the country code (+61 for Australia). 4. **Check Regulatory Requirements**: Different countries have various regulatory requirements. Make sure you comply with Australian telecommunications regulations. 5. **Test Connectivity**: Once configured, test the connectivity by making a call from an Australian number to see if the issue persists. 6. **Contact Support**: If you've gone through these steps and are still experiencing issues, it may be best to contact support for further assistance. If you need help with any specific configuration or if you want to check if everything is set up correctly, please provide more details, and I'll be happy to assist you further.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
any updates @User ?
Hi @Timur & @Shubham Bajaj, any feedback would be appreciated. Would love to get this inbound version up and running
s
@Jose - AIpreneurs 1. Purchase a number from Twilio 2. Enable the International calling permissions on the number 3. Enable the Austrailan region for the number to make outbound calls 4. Import the number to Vapi and Start making outbound calls For details regarding the step 2 and 3 you have to check twilio docs.
Do let me know if you require anything else.
j
Thanks @Shubham Bajaj , but this did not work for my client. Hes in australia and the australian inbound doesn't work. The outbound version do work https://cdn.discordapp.com/attachments/1313291484946104480/1315812269296451594/image.png?ex=6758c52b&is=675773ab&hm=c80e898609794c8f4a44cc4e4204d527294595ebb44c99477b6f07f9732e5424&
s
@Jose - AIpreneurs you have to check with twilio, what's mising for inbound calls??
I can help with what's missing or required to be configured from Vapi side!!
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