@Jose - AIpreneurs
To make Australian numbers work for an inbound agent, you'll need to ensure that your service is set up correctly for handling international numbers. Here are some steps you can follow:
1. **Check International Permissions**: Ensure that your account has the necessary permissions to handle inbound calls from Australian numbers.
2. **Configure Number Settings**: On the phone number detail page, make sure that the Australian number is configured correctly for inbound calls. This includes setting up any necessary routing or forwarding rules.
3. **Verify Number Format**: Ensure that the Australian number is in the correct international format, including the country code (+61 for Australia).
4. **Check Regulatory Requirements**: Different countries have various regulatory requirements. Make sure you comply with Australian telecommunications regulations.
5. **Test Connectivity**: Once configured, test the connectivity by making a call from an Australian number to see if the issue persists.
6. **Contact Support**: If you've gone through these steps and are still experiencing issues, it may be best to contact support for further assistance.
If you need help with any specific configuration or if you want to check if everything is set up correctly, please provide more details, and I'll be happy to assist you further.