Forwarded calls shows up as "Customer Ended Call"
# support
n
We just noticed a bunch of our calls have the ended reason field as "Customer Ended Call" but if we look at the conversation, we can see the caller was forwarded. I believe this might be related to our numbers being from Twilio and were imported, but I could not figure out where's the issue. Here's a list of numbers that were forwarded but have the wrong status: 71a5d144-0d0b-4bcc-a015-b6039e440999 6ed485a2-c1d6-4b63-b7e4-20204decb825 4839e6bb-796a-4eeb-8dcf-85a6fdde09ce 8d1902d4-d169-49d6-b929-bb3ef2d981b9 35ea4c9e-2714-41dd-9ed9-cb42a0a448f2 1a3f57d4-92d5-48c9-9508-cf14e64803fd 904720a5-b5b7-4941-b0fc-ff254c8090f1
v
message has been deleted
@Nomadiction I understand that you're experiencing an issue where calls that were forwarded are incorrectly marked as "Customer Ended Call." To assist you further, I would need to check the call logs and settings for the numbers you've provided. However, as a support bot, I don't have direct access to your system or call logs. If you suspect that the issue might be related to the imported numbers from Twilio, I recommend checking the call forwarding settings and rules for these numbers in your VAPI system. Ensure that the forwarding rules are set up correctly and that there are no conflicts that might cause the system to register the calls incorrectly. If you've already checked the settings and are still facing the issue, it would be best to contact our support team with the call IDs and the account email address. Our team can then investigate the matter further and provide you with a resolution. Would you like me to guide you on how to contact support, or is there anything else I can assist you with?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
n
bump
@User
s
@Nomadiction just remove the server event phone-call-control from your assistant server messages, after that it will work. When you enable it asks your server how to handle the transfer which isn't something you want to control at first place!!. https://cdn.discordapp.com/attachments/1313307122385027123/1315013574497927280/Screenshot_2024-12-07_at_11.23.30_PM.png?ex=6755dd53&is=67548bd3&hm=071aa5cc538ae125fea607d241537fa73350140e8bb3e484357d6d7741da5baa&
Do let me know if you require further help!!
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