Twilio phone number connected to assistant but num...
# support
h
Hey, I connected a twilio number with an inbound assistant but the line is blocked anytime I call. Any idea what the issue could be?
v
message has been deleted
@HugoTavuk Hello! It sounds like there might be an issue with the voicemail detection settings or the configuration of your Twilio number with the inbound assistant. To better assist you, I'll need to check a few details: 1. Can you confirm if the voicemail detection feature is enabled and properly configured? 2. Have you checked the Twilio number's configuration to ensure it's correctly set up to forward calls to the inbound assistant? 3. Is there any specific error message or signal you receive when the line is blocked? Once I have more information on these points, I'll be able to guide you more effectively. If you have access to any error logs or additional details, please share them as well.
You can continue this conversation by mentioning me in the message.
s
@HugoTavuk can you share phone number id?
h
Thanks for taking care @Shubham Bajaj. I suspect the phone number id is "2dde669b-b42e-466f-aa38-999e8370f221". Got it from Dashboard>Platform>Phone Numbers> (see screenshot) https://cdn.discordapp.com/attachments/1313400817017159742/1314499487926063154/image.png?ex=6753fe8c&is=6752ad0c&hm=f9b650eccb13caf402504a6d04d693dc6cabb6d54fa0a11676a73230451ba9f5&
You can find additional details in my thread with the support bot: https://discord.com/channels/1211482211119796234/1313113812093632564
Hey @Shubham Bajaj have you investigated this?
The issue was with Twilio - thanks for the help anyways.
@Vapi this issue is resolved
v
@HugoTavuk Sweet. Have a great day!
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