When someone calls the agent and it reaches a point where the call is being transferred to a human ,in between that time can we play some music ?

@trx598 Yes, you can play music during the time when a call is being transferred to a human. You would need to configure the call settings to include hold music or a similar feature that plays music during the transfer process. If you need assistance with setting this up or have any specific requirements for the type of music or the duration, please let me know, and I'll be happy to help you further.

where is that settings

@trx598 To find the settings for playing music during call transfers on the dashboard, you would typically look for sections related to call handling or on-hold music settings. Since I'm here to assist with VAPI, I can guide you through the general steps: 1. Log in to your VAPI dashboard at dashboard.vapi.ai. 2. Navigate to the settings or features section where you can manage call flows or IVR (Interactive Voice Response) settings. 3. Look for an option that allows you to configure actions during call transfers, such as 'Hold Music' or 'Music on Transfer'. 4. Select the music you want to play or upload a custom audio file if that's an option. 5. Save your changes. If you're unable to find these settings or if they are not clearly marked, it's possible that this feature may need to be set up through a different method or with the help of the support team. Please ask support for more info on this if you're having trouble locating the settings.

@User can we add music when transferring call is queued?

@trx598 you can raise the feature request to add the music https://vapi.canny.io and just to let you know you can play the message to the person call is about to transfered.

@User I have created a tool to transerfer the call to a destination , default functionality works well, but I want to transfer the call as soon as user picks up the call. For this I have user transfer call parameter , tool is created successfull however it still transfers the call after user asks to transfer it . https://prnt.sc/jaR5xvQ4WEbx how it could be achieved. This is my request body: { "type": "transferCall", "destinations": [ { "type": "number", "number": "+919876543210", "transferPlan": { "mode": "blind-transfer", "message": "Hey, this call has been forwarded through Vapi."} } ], "function": { "name": "transferCall2", "description": "Use this function to transfer the call directly when user picks up the call.", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+919876543210" ], "description": "The destination to transfer the call to." } }, "required": [ "destination" ] } } }

@Sumeena I understand you want to transfer the call directly when the user picks up, without any additional input from the user. Based on the request body you've provided, it seems you've set up a "blind-transfer" mode, which should ideally transfer the call without the user's intervention. If the call is not being transferred immediately upon pickup, there might be an issue with the implementation of the transferCall function or with the way the call flow is set up. To resolve this, please ensure that: 1. The transferCall function is being called correctly within your call flow. 2. There are no conditions or additional steps set before the transferCall function that might be causing a delay. 3. The "blind-transfer" mode is supported and correctly implemented in your system. If you've verified all of the above and the issue persists, it might be necessary to review the logs or debug the call flow to identify where the process is getting stuck. If you need further assistance with debugging, please reach out to the support team with details of the issue and any relevant logs or error messages. Since you've mentioned that the tool is created but not working as expected, it's possible that there may be a bug or a misconfiguration. If you're confident that your setup is correct, I would recommend contacting VAPI support for a more in-depth investigation.

@Vapi yes please connect me with support team

@Sumeena Certainly! To get in touch with the VAPI support team for assistance with your call transfer issue, please send an email detailing your problem, including any relevant screenshots or logs, to [support@vapi.ai](support@vapi.ai). They will be able to help you troubleshoot the issue and provide a solution. If you need anything else, feel free to ask!

@Vapi can you check once , why its not transfer the call while we are doing the call without saying to Ai

@Sumeena Sweet. Have a great day!

@Sumeena create a new support ticket, and share the ticket desciption using following format: Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!