Our customer has a phone # from Dialpad that we want to use on their behalf through Vapi. What's your recommended approach for this? It's an inbound use case. Are we able to import the # from Dialpad somehow? Or have you seen people build a Dialpad integration somehow?

@amir To use a phone number from Dialpad with Vapi for inbound use cases, you would typically need to import the number into your Vapi account. Since you mentioned that importing is an option for numbers from external telephony providers like Twilio or Vonage, the process should be similar for Dialpad, provided that Dialpad allows number porting. Here's the recommended approach: 1. **Check Portability**: Ensure that the phone number from Dialpad is eligible for porting. You might need to check with Dialpad's support to confirm this. 2. **Prepare Required Information**: Gather all necessary information required for porting, which may include the customer's account details with Dialpad, the phone number, and possibly a Letter of Authorization (LOA). 3. **Initiate the Porting Process**: If Vapi supports importing numbers via the dashboard, you would start the process there. If it's done through an API, you would need to use the appropriate API calls to initiate the porting process. 4. **Configure Inbound Settings**: Once the number is ported to Vapi, configure the inbound call settings according to the customer's requirements. 5. **Test the Configuration**: Before going live, thoroughly test the setup to ensure that inbound calls are correctly routed and handled as expected. If you're ready to start the import process or need more detailed instructions, please let me know, and I can guide you through the steps in the dashboard or provide more information on the API method if that's your preference.

I'm not looking to "port out" the number from Dialpad. Basically our customer uses Dialpad and we want to use Vapi to receive inbound phone calls, but have the transcripts and recordings still get saved in Dialpad. I imagine this comes up often since Dialpad is a popular system. Any suggestions for the best way to integrate with them?

@amir does dialpad supports SIP or VoiceIP trunking?

Hey @Shubham Bajaj for now we solved this by forwarding the call to the agent. Will look into SIP or voiceIP as alternatives.