Account Credits where there but still not working.
# supportm
Mohammad
12/04/2024, 2:07 PM{"message":"Insufficient Credits.","error":"Bad Request","statusCode":400}
ORG ID - f3b84f83-0dfb-415a-aec0-b4ebe9719b71
Mohammad
12/04/2024, 2:07 PM@Shubham Bajaj
v
Vapi
12/04/2024, 2:09 PM@Mohammad
I'm sorry to hear that you're experiencing issues with insufficient credits. Let's check your current metrics to understand your usage and billing details. Could you please confirm the date range you would like to review, so I can fetch the relevant data for you?
Vapi
12/04/2024, 2:09 PMYou can continue this conversation by mentioning me in the message.
Vapi
12/04/2024, 2:10 PMGot it. Tagging @User for additional help.
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Shubham Bajaj
12/04/2024, 4:48 PM@Mohammad looking into it.
Shubham Bajaj
12/04/2024, 5:00 PM@Mohammad can you try now, and let me know how it goes.
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Mohammad
12/04/2024, 7:26 PMThanks man It works
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Dionli
07/28/2025, 10:39 AM@Shubham Bajaj we are having similar issue. One of the organization members added credit but other members are not able to use it, instead we are getting the following error:
"Your Wallet Balance is -0.18. Please Purchase More Credits or Upgrade Your Plan Before Proceeding."
ORG ID: 818cc6ba-ba31-41df-9a59-bbbd1e0c041a
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Kyle Brunker
07/29/2025, 5:47 AMThis ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.
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