call id: c1698918-ce3f-4110-997e-0c8e1635767c please listen to the call the - for some reason the agent was pausing for multiple seconds before responding and kept cuttting the user off

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@Vapi isnt this support?

@Irfan Yes, this is support for VAPI. I'm here to help you with your queries. Regarding the call with ID c1698918-ce3f-4110-997e-0c8e1635767c, if you're experiencing issues with an agent pausing for multiple seconds before responding and cutting off the user, this could be due to a variety of reasons such as network latency, software issues, or a problem with the agent's configuration. Unfortunately, I don't have the capability to listen to calls or access call logs. To address this issue, I would recommend checking the agent's settings, reviewing the network performance, and ensuring that the software is up to date. If the problem persists, please provide more details or reach out to the technical support team for a deeper investigation.

@Shubham Bajaj can you help

@Irfan To reach out to the technical support team, you can typically do so through several channels depending on the service provider's options. Here are some common methods: 1. **Email Support**: Send an email to the support email address provided by the service. This is often found on the 'Contact Us' or 'Support' section of the service provider's website. 2. **Phone Support**: Call the support phone number listed on the service provider's website or documentation. 3. **Live Chat**: Use the live chat feature on the service provider's website, if available, for real-time assistance. 4. **Support Ticket**: Submit a support ticket through the service provider's support portal or helpdesk system. 5. **Community Forums**: Post your issue in the service provider's community forums, where other users or support staff may be able to assist. 6. **Social Media**: Reach out to the service provider's support team through social media platforms like Twitter or Facebook if they offer support services there. Please provide the name of the service or software you're using, and I can give you more specific instructions on how to contact their technical support team.

@Vapi im using VAPI

@Irfan To reach out to the technical support team for VAPI, you can visit the following URL: [https://docs.vapi.ai/support](https://docs.vapi.ai/support). There, you should find the necessary contact information or a form to submit your support request. If there's an option to create a support ticket, that would be the best way to detail the issue you're experiencing with the call and get personalized assistance.

@Irfan just checking if you got the chance to try it with disabling smartendpointing ?

hey Shubham I did - it seems to be working better i left a question for you on the office hours channel