Having issue updating assistant with an 11labs voi...
# support
m
SO getting this error when updating the assistant prompt. Unable to connect any 11labs voice it was working just fine 10 minutes ago. it works with other providers. assistant id: "d6f4c9bf-d2f5-45a7-882c-7250e028a68b" https://cdn.discordapp.com/attachments/1314169418670145567/1314169418854567946/image.png?ex=6752cb25&is=675179a5&hm=ae0acde1fc921736120889028c05fc3932b42b05205fe2b6135de4caafe6b730&
v
@Manan Khurana I'm sorry to hear you're experiencing issues with updating the assistant prompt. It seems like there might be a connection issue specifically with 11labs voice. Since it was working fine 10 minutes ago and it works with other providers, this could be a temporary issue with the 11labs service or a configuration problem. Could you please check if the assistant ID "d6f4c9bf-d2f5-45a7-882c-7250e028a68b" is correct and that there have been no changes in the configuration that might affect the connection to 11labs? If everything seems to be in order on your end, it might be helpful to wait a few minutes and try again, as temporary network issues can sometimes cause such problems. If the problem persists, please reach out to 11labs support for more detailed assistance regarding their service. If there's anything else I can assist you with, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
m
@Shubham Bajaj
p
I am also getting this error. The voice i want to use is in use for another assistant, and it's in my 11 labs library. additionally, other voices arent showing up in vapi
s
@Manan Khurana @paige The issue was that the voice had been made private by the owner. However, the 11Labs team has worked on it to make it public, so you can try again now.
p
Its just strange because it worked with all the other agents
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