Hi @ShubhamBajaj , this is my loom link - ## SOP: Troubleshooting Outbound Calling Setup Issue I'm trying to make outbound batch call to my customers, They scenario is working but theres no assistant connecting ? ive troubleshoot and its saying contact support. call i.d 08f44851-b403-49c0-90a6-c727205232e6 Thanks

@Thomas Hello! I'm here to help you with your outbound calling setup issue. It seems like there might be a problem with the assistant connecting to your calls. To assist you better, I'll need to check a few details regarding the assistant configuration and the call ID you've provided. Could you please confirm if you've checked the assistant ID and ensured that it's correct and active in your system? Additionally, have you made any recent changes to the assistant's configuration that might affect its ability to join calls? Once I have this information, I'll be able to guide you through the next steps to resolve the issue. If the assistant ID is correct and there have been no recent changes, we may need to look into the system logs for the call ID you provided (08f44851-b403-49c0-90a6-c727205232e6) to understand what's going wrong. Please let me know how you'd like to proceed.

here is this assitnat i.d 28b3acc6-8fa0-4e0c-8e7a-989c6a2bcb4e

@Thomas remove assistantId from phonenumber and try again!! https://cdn.discordapp.com/attachments/1314203249976279135/1314506386142658590/Screenshot_2024-12-06_at_1.48.34_PM.png?ex=675404f8&is=6752b378&hm=be417e3ee7e615372b2ee7f02aadf87d2fd94ce61012f6a998bf0a44e4465121&