Help Needed: Integrating Appointment Scheduling To...
# support
v
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@Kavish Hello! It's great to hear that you're building a SaaS platform with VAPI.AI as your AI telecalling solution backend. Let's address your queries: 1. **Calendar Integration**: VAPI.AI itself does not provide direct calendar integration. However, you can use VAPI's APIs to create custom workflows that interact with third-party calendar services. You would typically handle the calendar integration on your server-side application and then use VAPI's APIs to trigger calls or handle telecalling actions. 2. **Combining VAPI.AI with Third-Party Tools**: For integrating with services like Google Calendar or Outlook, you can use their respective APIs to sync calendars and schedule appointments. You can then use webhooks or API calls to connect these calendar events with VAPI's telecalling workflows. 3. **Leveraging VAPI's APIs for Integration**: Yes, you can leverage VAPI's APIs to create a seamless integration. For instance, after an appointment is booked through a third-party tool, you can use VAPI's APIs to schedule a call or update a call's status based on the appointment details. For a custom appointment tool, you can build a system that uses VAPI's APIs to manage call scheduling and trigger custom workflows. This would involve: - Creating a user interface for appointment scheduling. - Using VAPI's APIs to create and manage calls. - Setting up webhooks or API calls to update the call status based on calendar events. If you need more specific guidance on how to implement these integrations or if you have any other questions, please feel free to ask!
You can continue this conversation by mentioning me in the message.
l
You can make use of automation tools like Zapier or Make.com to connect your vapi to your calendar
s
@Kavish just checking if you still require help with this.
k
I'm building an AI cold-calling SaaS platform where clients can create their own AI agents. However, I’m facing a challenge with the appointment booking functionality. If I use tools like Make.com or Zapier for calendar integration, the solution works for only one client’s calendar at a time. I need a system where each client can integrate their existing calendar (e.g., Google Calendar, Outlook, etc.) and use it for appointment booking without limitations, ensuring it works independently for all clients.
r
Why can't you use separate scenarios per client in Make?
k
I want to integrate each client's calendar by utilizing their respective calendar APIs. This requires obtaining input (API details) from the users. The goal is to use their calendar as a tool within the VAPI system.
is this best way or you have any another idea to do that
r
Well, you can make your tool calls a bit more complex and pass a parameter that indicates what client it is. Then have some kind of lookup of API keys based on. the parameter. e.g. https://example.org/check-calendar-tool?client=aardvark, https://example.org/check-calendar-tool?client=bird, https://example.org/check-calendar-tool?client=cat then have some kind of reference table that maps aardvark -> api_key_for_aardvark, bird -> api_key_for_bird, etc. Over in the world of Retell AI, we have a built in cal.com integration, so only really have to worry about the agent side in that scenario.
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