Wallet Error
# supportm
Mohammad
12/06/2024, 11:04 AM{"message":"Subscription Not Active. Status: past_due","error":"Bad Request","statusCode":400}
We have credites but it give thsi error - Org ID - 9f2a67c6-8f84-494b-9d4b-64302d1df74c
ORG - a91cf25c-1c7d-44cc-8e2e-e1497bca0810
@Shubham Bajaj
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Vapi
12/06/2024, 11:07 AMmessage has been deleted
Vapi
12/06/2024, 11:07 AM@Mohammad
It seems like your account has a past due balance which might be causing the issue with your subscription. To resolve this, please visit https://dashboard.vapi.ai/billing and add your card details. After adding your card, if a verification pop-up appears, complete the verification and click the Tick Icon to update your payment information. This should reactivate your subscription. If you continue to experience issues or need further assistance, please ask support for more info on this.
Vapi
12/06/2024, 11:07 AMYou can continue this conversation by mentioning me in the message.
s
Shubham Bajaj
12/09/2024, 1:48 AM@Mohammad can you check again the subscription is not active and credits(17) exists in your account.
m
Mohammad
12/09/2024, 2:07 PM@Shubham Bajaj ok thanks
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