Assistant is not ending the call
# support
r
How do I make the assistant end the call ? Because every time I tell it to end the call then I am not getting the endedReason as assistant-ended-call instead I am getting silence timed out.
v
You can continue this conversation by mentioning me in the message.
@Richard To ensure that the assistant ends the call and provides the correct
endedReason
as
assistant-ended-call
, you should use one of the phrases specified in the
assistantOverrides.endCallPhrases
. If you say any of these phrases, the assistant should end the call and the
endedReason
should be set appropriately. If you haven't set up any specific phrases, you can add them to the
assistantOverrides.endCallPhrases
list. Once set, using any of those phrases during the call will trigger the assistant to end the call with the correct
endedReason
. If you're unsure what phrases to use or how to set them up, please ask support for more info on this.
s
Hey! @Richard To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
r
yup
just a sec
1) call ID - 7b30af6d-a427-4790-a9a0-79dcf3343430 2) beginning of the call (after 20 seconds ) 3) The assistant should directly reference the candidate's resume but the user had to ask the assistant about the resume info then only the assistant was able to respond back. Ideal behavior - assistant should start interviewing the candidate based on the resume provided so it should start questioning the candidate based on the resume in the beginning itself or at some point. Note :- I was able to fix this issue but would love to hear where I can improve on the prompting part 4) the assistant doesn't reference the candidate's resume or the other info (job role, exp level, etc), it only references when "asked" by the user
s
@Richard you need to enable the end call function and then it will work. To enable the end call function go to vapi dashboard and then to the assistant section, select your assistant after that select Functions tab and then scroll down to enable the end call function named the same.
@Richard with the shared call id and issue description doesn't makes sense to me as related to it can you verify the details.
8 Views