Dear VAPI Support Team, I hope this email finds you well. This is my 2nd email with the same question.Please cooperate We are currently facing an issue with voice initiation in our application. When the call starts, the system (Flow) often fails to complete introducing herself properly and does not appear to be consistently listening for user instructions. Although it works occasionally, the success rate is low, which disrupts the user experience. Additionally, during the call initiation process, we send the user's name and email to your API for inclusion in the end-call report. Below is the relevant code snippet we are using for this purpose: const onCallStartHandler = () => { vapi.send({ type: "add-message", message: { role: "system", content: "User name is " + user?.displayName + " user email is " + user?.email, }, }); setCallStatus("ACTIVE"); }; While this implementation ensures that the data is sent, we are wondering if there might be a better way to handle this to improve consistency and performance, particularly regarding the voice initiation behavior and its dependency on VAPI's handling. We would appreciate your guidance on resolving the issue with inconsistent voice initiation and any suggestions for optimizing the above code. If additional information or logs are required, please let us know, and we will be happy to provide them. Looking forward to your response. Best regards, pdevelopment #1211483291191083018

@Adeel Hello pdevelopment, Thank you for reaching out to us again, and I apologize for any inconvenience you've been experiencing. Regarding the issue with voice initiation, it's important to ensure that the environment is suitable for voice recognition, which includes minimal background noise and a good microphone setup. Additionally, the inconsistency might be related to network latency or other technical issues. For the code snippet you've provided, it seems you are correctly sending the user's name and email to our API for inclusion in the end-call report. However, if you're looking for optimization, you might consider sending this information only once at the beginning of the call, or using a dedicated API endpoint if available, to ensure that the information is processed efficiently. To further investigate the inconsistent voice initiation, we might need to look into logs or any error messages you are receiving. Please provide any relevant logs or error details so we can assist you more effectively. In the meantime, I would suggest adding event listeners for 'speech-start' and 'speech-end' to monitor the assistant's speaking events, which might help in diagnosing the issue:

javascript
vapi.on('speech-start', () => {
  // Log or handle the event when the assistant starts speaking
});

vapi.on('speech-end', () => {
  // Log or handle the event when the assistant stops speaking
});

Adding these listeners will help you understand if the issue is with the initiation of speech or with the speech recognition itself. Please let us know if you require further assistance or if you have any additional information that could help us resolve this issue. Best regards, VAPI Support Team