the search on voice is not working!
# support
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@Irfan I'm sorry to hear that you're experiencing issues with copying the ID of your cloned voice. Let's try to resolve this together. Could you please confirm if you have already synced your cloned voice with Play.ht as per the instructions on the VAPI documentation? If not, please follow these steps: 1. From the Voice Library in VAPI, select Play.ht as your voice provider. 2. Click on “Sync with Play.ht.” Once you have done this, you should be able to search for your cloned voice within the voice library and use it with your assistant. If you have already completed these steps and are still facing issues, please let me know so we can explore further solutions.
You can continue this conversation by mentioning me in the message.
@Irfan I understand the urgency and I'm here to help you resolve the issue with your cloned voice from 11labs. Since you've already cloned your voice on VAPI, let's try to troubleshoot the voice search functionality. First, please ensure that you have completed the following steps: 1. From the Voice Library in VAPI, select 11labs as your voice provider. 2. Click on “Sync with 11labs.” If you've already done this and the voice search is still not working, there might be a temporary issue with the system. In this case, I would recommend the following steps: - Refresh the page or restart the application you're using. - Clear your browser cache if you're using a web interface. - Ensure that there are no network connectivity issues on your end. If the problem persists, please provide me with any error messages you're seeing or describe the behavior in more detail so I can assist you further. If you need the voice ID immediately and it's not being displayed, I may need to escalate this to our support team. Please let me know how you would like to proceed.
@Irfan I understand that this is a live agent situation and time is of the essence. Since the voice search is not working and you're unable to retrieve the voice ID for your cloned voice, we need to take immediate action. Unfortunately, as a support bot, I don't have direct access to the system to retrieve your voice ID or fix the search functionality. However, I can guide you on what to do next: 1. Please check if there are any error messages or notifications that could give us a clue about the issue. 2. If possible, try accessing the voice library from a different browser or device to see if the issue persists. 3. Ensure that there are no network or service interruptions that could be affecting the VAPI service. If none of these steps resolve the issue, it's best to contact the support team directly for urgent assistance. They will have the necessary tools to investigate the problem and provide you with the voice ID you need. Would you like me to guide you on how to contact the support team, or is there anything else I can assist you with right now?
@Irfan I'm sorry to hear that the issue persists despite your efforts. Since the standard troubleshooting steps have not resolved the problem, it's important that we escalate this to the technical support team who can provide immediate assistance. Please reach out to the support team directly for urgent help. They will be able to access your account details, investigate the issue with the voice search, and help you retrieve the voice ID for your cloned voice. If you need guidance on how to contact the support team or if there's any other information I can provide to assist you while you're reaching out to them, please let me know. Your issue is a priority, and we want to ensure it's resolved as quickly as possible.
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