Day with respect to date
# supports
Shahmeer
12/09/2024, 6:05 AMWhy agent says to my query when i say i want to book appointment on next monday it says 12 december next monday however next monday is actually on 9 December 2024
Shahmeer
12/09/2024, 6:05 AM@Vapi
v
Vapi
12/09/2024, 6:05 AM@Shahmeer
I apologize for the confusion. It seems there might have been a misunderstanding or an error in the date provided by the agent. Next Monday should indeed be on the 9th of December 2024, not the 12th. If you need assistance with booking an appointment or any other queries, please let me know, and I'll be happy to help!
s
Shahmeer
12/09/2024, 6:07 AMbut my agent says 12 december why
Shahmeer
12/09/2024, 6:07 AM@Vapi
v
Vapi
12/09/2024, 6:08 AM@Shahmeer
It seems there might be a misunderstanding or an error in the system that the agent is using. The date for the next Monday should indeed be based on the current week's progression. If today is before Monday in the current week, then the next Monday would be the upcoming one, not one further in the future. If there's an automated system involved, it might require a correction or update to ensure it provides the correct date information.
If you need assistance with booking an appointment or correcting the date, please provide me with the details, and I'll be happy to help you with that. If this was an issue with our system, I can report it to our support team for further investigation. Would you like me to proceed with that?
Vapi
12/09/2024, 6:08 AMYou can continue this conversation by mentioning me in the message.
Vapi
12/09/2024, 6:08 AM@Shahmeer
I understand that there may be an issue with the system providing incorrect dates. To address this, I would recommend checking the system settings to ensure the date and time are configured correctly. If the issue persists, it may be necessary to report this to the technical support team for further investigation.
If you're using a specific application or service for scheduling, it might be helpful to check for any updates or contact their customer support for assistance. If this is related to VAPI, please provide me with more details, and I will do my best to assist you further.
s
Shahmeer
12/09/2024, 7:25 AM@Shubham Bajaj
Shahmeer
12/09/2024, 7:26 AMs
Shubham Bajaj
12/09/2024, 10:12 PMHey @Shahmeer To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help me figure out what went wrong!
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