Hi everyone,
Does anyone know why some calls on VAPI don’t have a complete or correct call recording? For example, the audio recording sometimes captures only part of the conversation, starting when the customer begins speaking, and misses the beginning or other sections of the call.
Here’s an example:
https://storage.vapi.ai/3617955b-ab57-41dd-b377-649594a08dd4-1733726652364-f7419c6d-2b92-4f14-9fc7-661c9cf77880-mono.wav
Additionally, the transcription also doesn’t seem to reflect the full call flow. Any ideas on what might be causing this issue?